Mark Norris
Cape Coral,FL
Summary
Highly motivated employee with desire to take on new challenges. Proficient in a fast-paced environment and adaptable to most work settings. Strong work ethic, time management, adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Courier/CDL
FedEx
Fort Myers, Florida
04.2012 - Current
- Station Leader, In-Station Trainer, managed the Saturday operation, experienced giving interviews, GSE certified, knowledgeable in a multitude of station operations.
International Customer Assistant
FedEx
Fort Myers, Florida
05.2004 - 04.2012
- Customer Assistant in Finders Keepers Program (ISPY), managed Saturday operation, attended sales calls with Account Executives, achieved and exceeded 10% IP volume growth, assisted and trained customers on automation, Market Council Team Member
Swing Driver/CDL
FedEx
Fort Myers, Florida
10.1996 - 05.2004
- In-Station Trainer, managed the Saturday operation, experienced giving interviews, GSE certified, knowledgeable in a multitude of station operations
Courier
FedEx
Moonachie, New Jersey
02.1991 - 10.1996
- Worked with sales department to help place powership meters, attended sales calls with Account Executives
Head Cargo Handler
FedEx
Moonachie, New Jersey
10.1988 - 02.1991
- Supervised loading operations, responsible for freight invoices
Education
Bachelor of Science in Business Administration - Business Management
Fairleigh Dickinson University, Samuel J. Silberman College of Business Administration
05.1990
Skills
- Logistics and Transportation
- Business processes and procedures
- Attention to Detail
- Deadline Adherence
- Performance Improvement
- Customer Service
- Time Management
- Team Management
- Organizational Skills
- Troubleshooting
- Task Prioritization
References
References available upon request.
Timeline
Courier/CDL
FedEx
04.2012 - Current
International Customer Assistant
FedEx
05.2004 - 04.2012
Swing Driver/CDL
FedEx
10.1996 - 05.2004
Courier
FedEx
02.1991 - 10.1996
Head Cargo Handler
FedEx
10.1988 - 02.1991
Bachelor of Science in Business Administration - Business Management
Fairleigh Dickinson University, Samuel J. Silberman College of Business Administration