Mark O'Dell
Klamath Falls
Summary
Dedicated leader with a strong focus on customer service and team productivity. Proven ability to enhance in-store experiences through effective staff supervision and training.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Tractor Supply Company
Klamath Falls, OR
11.2025 - 05.2026
- Assisted in managing daily store operations and maintaining inventory levels.
- Supported training initiatives for new employees, enhancing team productivity.
- Executed merchandising strategies to optimize product displays and drive sales.
- Monitored customer service standards, ensuring a positive shopping experience.
- Collaborated with management on scheduling and staffing to meet operational needs.
- Conducted regular audits of stock and supplies to ensure accuracy and availability.
- Implemented safety protocols, contributing to a secure work environment for staff and customers.
- Engaged with customers to resolve inquiries and foster loyalty through exceptional service.
Logistics Manager
Harbor Freight Tools USA
Klamath Falls, OR
07.2021 - 10.2025
- Coordinated logistics operations to optimize inventory management and reduce operational costs.
- Developed and implemented transportation strategies to enhance delivery efficiency and customer satisfaction.
- Supervised warehouse staff, ensuring adherence to safety protocols and operational best practices.
- Analyzed supply chain processes to identify areas for improvement and streamline workflows.
- Established key performance indicators to monitor logistics performance and drive continuous improvement initiatives.
- Trained team members on logistics software systems, enhancing productivity and data accuracy across operations.
Assistant Store Manager
Sports Authority
Sacramento, CA
06.2010 - 07.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Education
GED -
Klamath Adult Learning Center
Klamath Falls, OR06-2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Customer service management
- Staff supervision
- Hiring and training
- Employee coaching
- Staff scheduling
Timeline
Assistant Store Manager
Tractor Supply Company
11.2025 - 05.2026
Logistics Manager
Harbor Freight Tools USA
07.2021 - 10.2025
Assistant Store Manager
Sports Authority
06.2010 - 07.2016
GED -
Klamath Adult Learning Center