Mark O'Donnell
Cypress,TX
Summary
Adept at enhancing operational excellence and team management, Significantly improved productivity and customer satisfaction at United Parcel Service. Expertise in workplace safety and software knowledge, honed across roles at Adams Electrical Services and Sound by Design, ensures top-notch service delivery and safety standards.
Overview
11
11
years of professional experience
Work History
Hub Supervisor
United Parcel Service, UPS
Houston, TX
02.2019 - 11.2024
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Boosted productivity by ensuring timely delivery of packages and optimizing route planning.
- Collaborated with cross-functional teams to achieve company-wide objectives and improve overall performance.
- Improved customer satisfaction by addressing concerns promptly and providing resolutions.
- Utilized data-driven decision-making tools to identify opportunities for optimization within hub operations, implementing necessary changes effectively.
- Proactively identified potential bottlenecks in processes before they became critical issues leading to improved workflow.
- Reduced employee turnover through effective communication, training, and team-building initiatives.
Apprentice Electrician
Adams Electrical Services
Tomball, Texas
01.2016 - 01.2018
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each projects duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
Low Voltage Technician
Sound by Design
01.2014 - 01.2015
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
Education
GED -
Boot CampBoot
Atascocita Texas2000
Skills
- Workplace safety
- Operational excellence
- Team management
- Software knowledge
- Compliance management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Warehouse operations
- Shift planning
- Safety procedures
Timeline
Hub Supervisor
United Parcel Service, UPS
02.2019 - 11.2024
Apprentice Electrician
Adams Electrical Services
01.2016 - 01.2018
Low Voltage Technician
Sound by Design
01.2014 - 01.2015
GED -
Boot CampBoot
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