Mark O'Hannigan
Lake Mary,FL
Summary
Dependable & experienced luxury fitness professional with expertise across a variety of disciplines in a fitness setting. My tenure with Club Studio Fitness led to my comprehensive understanding of member reception, ID verification, facility walk-throughs, and full laundry service. With luxury fitness titan Life Time, I further honed my skills leading the operations team in maintaining a pristine fitness floor & immaculate guest amenities across the 94,000 sq. ft. facility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Associate
Nike
05.2023 - 02.2024
- Enthusiastically engaged with guests to better uncover individual fitness needs & provide informed recommendations based on expert product knowledge.
- Diligently maintained product lines & store cleanliness to provide a blissful & luxurious retail environment.
- Processed product returns/exchanges, reshaping negative experiences into positive visits that drove store revenue.
- Exceeded dynamic goals for member signups to incentivize in-store & online purchases, creating long-term brand familiarity.
- Facilitated in/outbound product shipment, weekly stockroom audits & stockroom organization to create a smooth, practical back-of-house that saw a sustained increase in productivity.
- Capstoned guest shopping experience with friendly & seamless checkout to ensure a memorable visit & organically built customer loyalty.
Operations Supervisor
Life Time Fitness
02.2023 - 02.2024
- Grand Opening team member
- Ensured that my team, the facility, and everything inside were operating at the highest standard
- Built the shift schedules of my team, checked- in with team members to ensure area cleanliness, performed area walk throughs, offered friendly interaction with guests, and inspected appliances/equipment for damage/ operability
- Further duties include: Laundry turnover, stocking locker rooms, assisting members with inquiries, and essential housekeeping duties.
Front Desk Lead
Club Studio Fitness
12.2022 - 06.2023
- Grand Opening team member
- Provided a luxurious and high-end fitness experience by: Welcoming and greeting guests in an energetic and friendly manner, confirming guest identities for security, answering and directing phone calls, updating guest demographics and billing info, scheduling members appointments, efficiently communicating sensitive info to management, performing club cleanliness walkthroughs, retrieving, washing, and displaying towels and other merchandise for member use, and operating the full-body cryotherapy chamber.
Merchandise/Stores
Disneyland Resort
12.2021 - 08.2022
- Worked across six theme park locations, particularly in the Star Wars: Galaxy's Edge land of Disney
- Duties included: Directing/interacting with/greeting hundreds of guests every day, store recovery/ re-sets, cashier duties, and end-of-day custodial duties, all the while staying in character (I was a villager on the planet of Batuu, affiliated with the Republic).
Stockroom/Operations
Kohl's
09.2020 - 08.2021
- Located in-store merchandise in a timely fashion, prepared merchandise for shipping, processed customer Amazon returns, unloaded/loaded trucks, delivered merchandise to customers for pick-up, performed cashier duties, and supervised entire departments when managers were away.
Referee
OC Soccer Referee Association
08.2017 - 11.2018
- Charged with officiating soccer games for athletes aged 8-18
- Highly active role that entailed inspecting the players and fields, coordinating with rotating referees, teams, and coaches, ensuring the safety of athletes, making rapid, in-game decisions, and issuing firm disciplinary rulings for athletes, coaches, and spectators all in service of creating good experiences and outcomes.
Associate
Subway
07.2018 - 10.2018
- Provided friendly service, performed food preparation in a timely manner (usually with only one other associate), handled customer payments, maintained store cleanliness (sweeping, mopping, cleaning windows, etc.).
- Greeted customers and offered assistance for increased customer satisfaction.
- Utilized customer feedback to improve product offerings.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
Associate of Science - Kinesiology
Orange Coast College
Costa Mesa, CA12.2023
Associate of Science - Kinesiology
Mt. San Antonio College
Walnut, CA06.2023
Bachelor of Science - Computer Science
Cal State Fullerton
Fullerton, CA05.2022
Diploma -
Irvine High
Irvine, CA06.2020
Lodi High
Lodi, CA06.2017
Skills
- High-End Retail
- Cleaning and Sanitizing
- Reception
- Problem-Solving
- Attention to Detail
- Multitasking
- Teamwork and Collaboration
- Money Handling
Certification
- CPR/AED Certified (American Heart Association) - 2022
- California State Seal of Biliteracy - 2020
- Internationally accredited Sports Nutrition Advisor - 2023
- Kohl's Emp. of the Month - May 2021
- Licensed Full-body Cryotherapy Technician (US Cryotherapy Training) - 2023
- Outstanding Achievement - Aerospace Education Excellence Award Program - 2019
- Nike Store MVP - December 2023
Hobbies and Interests
- Physical Fitness/Nutrition
- Athletics
- Geopolitics
- Computer Science/Technology
Timeline
Retail Associate
Nike
05.2023 - 02.2024
Operations Supervisor
Life Time Fitness
02.2023 - 02.2024
Front Desk Lead
Club Studio Fitness
12.2022 - 06.2023
Merchandise/Stores
Disneyland Resort
12.2021 - 08.2022
Stockroom/Operations
Kohl's
09.2020 - 08.2021
Associate
Subway
07.2018 - 10.2018
Referee
OC Soccer Referee Association
08.2017 - 11.2018
Associate of Science - Kinesiology
Orange Coast College
Associate of Science - Kinesiology
Mt. San Antonio College
Bachelor of Science - Computer Science
Cal State Fullerton
Diploma -
Irvine High
Lodi High