Mark Oliphant
Communications & Networking Professional
Atlanta,GA
Summary
Communications and project management professional with over 30 years of experience in customer service and media relations. Demonstrated success in managing crisis communications and delivering exceptional client support, achieving high customer satisfaction rates. Skilled in developing strategic media plans and facilitating effective team collaboration to meet clients' goals.
Overview
34
34
years of professional experience
Work History
Remote Communications & Project Management Professional
Self-employed
Greater Atlanta Area
03.2003 - Current
- Develop proactive media strategies and public relations opportunities for clients linked to goals and objectives of their overall needs.
- Manages crisis communications, editing and development of print media; responding to crisis and routine reactive media inquiries from national, state and local media.
- Strategically plans and executes proactive and reactive media relations efforts where needed and directing strategic communication processes.
- Directs media triage, edits and writes talking points, and coordinates timely response to deadline queries with clients & subject matter experts.
- Manage artist by virtue of securing engagements, auditions, contracts and other relative work opportunities.
- Oversee marketing, performance and general career related deliverables for clients by promoters, radio programmers, producers, television programmers.
- Research and screen resumes of applicants and potential new talent for clients to match staffing needs and requirements. Administer assessments, review results and issue staffing recommendations for clients.
- Remote Communications & Project Management Professional (writer, publicity consultant, planning). Website: https://www.mvoliphant.com/
Member Services Specialist/Pharmaceutical Help Desk
C4 Technical Services
Eagan, USA
08.2025 - 05.2026
- Managed 50+ daily inquiries as primary liaison between members, pharmacies, and healthcare providers, delivering solutions with a 95% first-call resolution rate.
- Facilitated prescription medication access for 500+ members monthly, employing strong problem-solving skills to navigate insurance coverage and authorization processes.
- Resolved complex member cases through detailed investigation and documentation, achieving 90% customer satisfaction.
- Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.) and data security protocols.
- Previous experience in PBM / health care industry.
- Experienced with online utilization tools including RX Claims, Unity, Judi, Microsoft Teams, Amazon Phone Portal.
Campaign Manager
Elect Otha Thornton - Coweta Fayette EMC Board of Directors
Newnan, USA
07.2023 - 10.2023
- Oversee election campaign for Otha Thornton to a non-partisan board of directors seat with the Coweta-Fayette (Georgia counties) Electric Membership Cooperative (EMC).
- Coordinate multiple aspects & activities a political campaign, including: speeches, fundraisers, rallies, phone banking, field canvassing, advertising, get-out-the-vote events.
- Plan and implement campaign strategies.
- Shape messages for target audience (EMC members of Fayette & Coweta counties).
- Manage campaign budget.
- Hire and oversee campaign staff, volunteers, and consultants.
Voter Outreach Field Representative
Progressive Turnout Project
Atlanta, USA
06.2020 - 11.2020
- Communicate with registered voters in assigned territories via both door-to-door canvassing in east metro Atlanta suburbs (Decatur, Stone Mountain and Lithonia).
- Engage in automated telephone banking to registered voters in assigned battleground states & cities.
- Secure vote commitments and attempt to assist undecided voters in making a plan to vote.
- Document daily progress & performance outcome results to district field director & district operations director.
- Promote the organization's work in the community & recruit job-seeking prospects for field representative job openings via email, social media networks and telephone communications.
- Assist in co-facilitating daily team launch and close-out meetings on Zoom.
Deputy Campaign Manager
Committee to Elect Otha Thornton - GA State School Superintendent
Greater Atlanta Area
06.2017 - 11.2018
- Built relationship with the candidate and help develop his campaign platform, talking points, and strategic goals.
- Took the lead (alongside the campaign manager) with the implementation of the campaign plan, handled administrative and operational tasks as necessary.
- Handled day-to-day management of and correspondence with campaign team. Assigned responsibilities and benchmarks to team, provided any necessary support, and ensure team is accomplishing objectives.
- Developed a comfort level and understanding of the candidate's viewpoints and stances on issues, as well as his campaign strategy.
- Managed candidate's daily schedule and activities. Attended events, with or without candidate, advanced candidate at events he attended and ensured maximum effectiveness of candidate's time.
- Ensured day-to-day campaign correspondence is handled, including response to calls, emails, postal mail, and postal correspondences.
- Met specific weekly and monthly goals, and regularly reported progress to candidate and campaign manager.
- Filled in as necessary as campaign manager when necessary.
Recruiter & Scheduler
RemX | The Workforce Experts
Greater Atlanta Area
06.2012 - 08.2014
- Support the national staffing needs of RemX client Altegra Health Information Solutions (formerly Outcomes Health Information Solutions) by screening, reviewing, pre-qualifying health information field reviewers in various territories.
- Engage in planning and implementation of a wide degree of creativity, short and long-term recruiting goals, vision and business understanding.
- Explore and implement diverse avenues of advertising, and developing and maintaining applicant and new hire relationships.
- Simultaneously managed and coordinated hiring as many as 10 states for medical chart audit review projects.
- Administer and review pre-qualification assessments and applications of medical record field reviewer applicants utilizing the company's minimum requirement template.
- Issued periodic progress report and call logs to management daily or upon request.
- Successfully worked independently and remotely through two chart review projects since January 2014 though June 2014.
Contact Center Representative
Donnelly Communications, Inc.
Greater Atlanta Area
06.2011 - 05.2012
- Receive & process inbound calls for catalog purchase orders of products offered by various clients of the company.
- Service client customers utilizing multi-media workstations enabling video and web communication.
Crew Leader Assistant/Enumerator
U.S. Census
Stockbridge, USA
04.2010 - 08.2010
- Crew Leader Assistant (May 2010 - August 2010): Supported the supervision of five enumerators during field operations. Provided instruction to enumeration team members on procedures, reports and data collection processes. Verified territories assigned to each enumerator. Supervised in-field performance and provided training when warranted. Managed project completion deadlines, schedules and time sheets, while ensuring that all quotas were met. Evaluated progress/performance and made hire/dismiss recommendations.
- Enumerator (April 2010 - May 2010): Organized scheduled route daily for assigned territory. Conducted interviews with residents by following stringent guidelines and confidentiality laws. Complied with US Census Bureau accuracy standards while meeting enumeration quotas. Maintained daily statistics, such as miles driven, units produced, hours worked, etc.
Telesales Team Lead
DHL
Atlanta, USA
03.2006 - 12.2008
- Managed a team of ten Tele-Sales Representatives.
- Acted as an expert resource and offered one-on-one training with team members to improve performance.
- Provided supervisory support when needed.
- Served on team responsible for facilitating training for tele-sales representatives.
National Account Manager
Verizon Wireless (Worldwide Wireless)
Atlanta, USA
06.2004 - 02.2006
- Processed orders for mobile services and equipment for all Verizon national account customers.
- Verified eligibility for specific services and customer compliance with their company's guidelines.
- Handled general inquiries regarding products, service and order shipment status.
Public Relations Manager
Georgia Governor's office of Highway Safety
Atlanta, USA
03.2000 - 03.2003
- Managed proactive and reactive media efforts by editing and developing print media and responding to crisis & routine inquiries from national, state & local media.
- Effectively planned & executed proactive and reactive media relations initiatives for highway safety campaigns, including having coordinated six news conferences & 40 media interviews within a one year period.
- Wrote, edited, and oversaw the design, production & implementation of communications materials, including press releases, media advisories, fact sheets, tip sheets & general press statements.
- Consulted with clients (divisions, offices and programs) to provide media training & implement comprehensive communications campaigns, public awareness programs & external media management.
Multi-Media Specialist
Cumulus Media
Augusta, USA
03.1999 - 02.2000
- Produced marketing strategies for small to medium local businesses utilizing radio, television and/or direct mail.
- Identified and initiated communications with potential clients.
- Created and presented an advertisement proposal for potential customers that included a sample of the product.
- Ensured customers accounts were fiscally current.
Public Information Officer
Morehouse College
Atlanta, USA
08.1992 - 05.1995
- Coordinate the production and dissemination of items of public information regarding Morehouse College to the media, alumni, donors and the general public.
- Produce news releases, media advisories, and internal publication articles.
- Assist the Special Assistant to the President for College Relations in coordination of media interviews for the president, members of the vice presidential branch and faculty members.
Education
Bachelor of Arts - Mass Communication/Media Studies
Morehouse College
05-1991
Some College (No Degree) - Transient student
Augusta State University
Skills
- Remote contract work
- Verbal and written communication
- Organization and time management
- Customer service and support
- Interpersonal skills
- Conflict resolution strategies
- Remote office availability
- Multitasking abilities
- Active listening techniques
- Documentation skills
- Professional phone etiquette
- Collaboration and teamwork
Awards
- Best Feature Article Award nomination - independent correspondent for the Augusta Focus newspaper
- Superior Media Coverage Award for Impaired Driving Awareness Campaign - Georgia Governor's Office of Highway Safety
- President's Club Award - DHL Express
- Top Aviators Club Award - DHL Express
- New Business Acquisition Recognition
Timeline
Member Services Specialist/Pharmaceutical Help Desk
C4 Technical Services
08.2025 - 05.2026
Campaign Manager
Elect Otha Thornton - Coweta Fayette EMC Board of Directors
07.2023 - 10.2023
Voter Outreach Field Representative
Progressive Turnout Project
06.2020 - 11.2020
Deputy Campaign Manager
Committee to Elect Otha Thornton - GA State School Superintendent
06.2017 - 11.2018
Recruiter & Scheduler
RemX | The Workforce Experts
06.2012 - 08.2014
Contact Center Representative
Donnelly Communications, Inc.
06.2011 - 05.2012
Crew Leader Assistant/Enumerator
U.S. Census
04.2010 - 08.2010
Telesales Team Lead
DHL
03.2006 - 12.2008
National Account Manager
Verizon Wireless (Worldwide Wireless)
06.2004 - 02.2006
Remote Communications & Project Management Professional
Self-employed
03.2003 - Current
Public Relations Manager
Georgia Governor's office of Highway Safety
03.2000 - 03.2003
Multi-Media Specialist
Cumulus Media
03.1999 - 02.2000
Public Information Officer
Morehouse College
08.1992 - 05.1995
Bachelor of Arts - Mass Communication/Media Studies
Morehouse College
Some College (No Degree) - Transient student
Augusta State University