Mark Olsen
Ogden,UT
Summary
At Archellta Transport, I excelled in optimizing routes and enhancing customer satisfaction, leveraging my expertise in dispatch software and exceptional problem-solving abilities. My proactive approach resulted in a significant improvement in service efficiency and team collaboration, showcasing my ability to manage high-stress situations and maintain meticulous records.
Overview
36
36
years of professional experience
Work History
Dispatcher
Archellta Transport
Salt Lake City, UT
01.1989 - 12.2024
- Participated in team meetings discussing changes in procedures or processes.
- Resolved customer complaints related to service issues or delays.
- Ensured compliance with safety regulations and company policies.
- Answered customer requests with information about product availability, shipping information and status updates.
- Updated records of driver locations, delays, and cancellations.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Kept detailed and updated records of calls in physical and electronic databases.
- Investigated and resolved customer and vendor issues to retain business.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Managed daily delivery and work schedules to maximize coverage.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Arranged for repairs to restore service and schedules.
- Received or prepared work orders.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Tracked changes in computer system to keep records current and accurate.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Worked with routing specialists, route managers and service department to optimize routes.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Assigned drivers to appropriate routes based on customer needs.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Worked closely with transportation supervisor to dispatch and assign loads.
Education
High School Diploma -
West High School
Salt Lake City, UT03-1982
Skills
- Driver communication
- Record keeping
- Route navigation
- Verbal and written communication
- Stress tolerance
- Verifying coverage
- Customer service
- Updating logs
- Team collaboration
- Processing orders
- Critical thinker
- Work order generation
- Customer relations
- Time management
- Multitasking and organization
- Schedule coordination
- Problem-solving
- Communication equipment operation
- Attention to detail
- Active listening
- Coordinating urgent deliveries
- Vehicle coordination
- Route planning
- Equipment management
- Decision-making
- Dispatch software
- Dispatching procedures
- Schedule management
- Map reading
- Geographical expertise
- Conflict resolution
- Adjusting routes
Timeline
Dispatcher
Archellta Transport
01.1989 - 12.2024
High School Diploma -
West High School