Mark Oquendo
Houston,TX
Summary
Results-driven Training Manager with a strong track record in enhancing productivity and ensuring efficient task completion. Demonstrates expertise in instructional design, employee engagement strategies, and performance management systems. Proven ability to leverage communication, leadership, and problem-solving skills to advance organizational growth and implement impactful learning initiatives.
Overview
3
3
years of professional experience
Work History
Training Manager
Vape City
Houston, TX
08.2023 - Current
- Organized and coordinated training sessions for new employees.
- Created post-training evaluation surveys to measure performance improvement.
- Monitored progress of trainees through feedback from managers and supervisors.
- Identified areas of improvement in existing training methods and procedures.
Server
Longhorn Steakhouse
Houston, TX
02.2022 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
FOH Team Member
Chick-fil-A
Baytown, TX
10.2021 - 12.2022
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Followed opening and closing procedures as outlined by management team.
Education
High School Diploma -
Crosby High School
Crosby, TX05-2020
Skills
- Strategic thinker
- Leadership training
- Sales leadership development
- Training solutions development
- Process evaluation and enhancement
Timeline
Training Manager
Vape City
08.2023 - Current
Server
Longhorn Steakhouse
02.2022 - 12.2023
FOH Team Member
Chick-fil-A
10.2021 - 12.2022
High School Diploma -
Crosby High School
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