Mark Palacio
Gilbert,AZ
Summary
Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
40
40
years of professional experience
Work History
Trucking Operations Manager
FedEX
06.1984 - 09.2003
- Involved in the day to day tractor trailer movement and was active as a driver with CDL Class A license when necessary or short handed.
- Over 10 years of CDL driving experience.
- As Operations Manager:
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained drivers and fulfilled Safety Manager obligations.
Real Estate Agent
Self-employeed
10.2003 - Current
- Created and maintained clear and concise communications with client/customers to build long term relationships.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
Education
Bachelor of Science - Business
ASU
Tempe, AZ07.2004
Skills
- Safety and Equipment Operation
- 10 Years plus of CDL driver experience
- Customer Needs Assessment
- Excellent communication skills
- Workflow Optimization
Timeline
Real Estate Agent
Self-employeed
10.2003 - Current
Trucking Operations Manager
FedEX
06.1984 - 09.2003
Bachelor of Science - Business
ASU
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