Mark Parese
St Petersburg,Florida
Summary
An accomplished and talented professional with a comprehensive background in hospitality management and sales.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Outback Steakhouse
01.2012 - Current
- Coordinated training for all guest service team members
- Assisted store managers with ensuring successful operation of store
- Creating repeat customers in a tourist environment
- Ensured food and beverage quality standards and procedures are complied
- Member of the headwaiter team responsible for closing end of day financials and payroll.
Sales Representative
GMS
02.2010 - 03.2012
- Outbound call center rep responsible for outbound sales calls
- Top sales producer for goods, services and charitable donations
- Expert delivery of prepared scripts used to educate the customer on our products
- Developed effective relationships with all center departments
- Provided accurate and appropriate information to call customer.
Receptionist
Noelle Day Spa
04.2007 - 02.2010
- Responsible for the initial welcoming of the client into the hotel and spa
- Verify all customer contact information and form of payment information is up to date
- Assign guest to their hotel room
- Make reservations for clients and confirm future reservations
- Manage room assignments for hotel and spa
- Work with other departments to insure all guest areas are well kept and at company standards.
Education
High School Diploma -
Westhill High School
Skills
- Ambitious
- Persistence
- Self-motivated
- Confident
- Versatile
- Strong Communicator
- Call center experience
- Customer Service
- Excellent written and oral communication
- Telephone Etiquette
- Complaint Handling
- Problem Resolution
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Appointment Scheduling
- Money handling abilities
- Scheduling
Timeline
Customer Service Specialist
Outback Steakhouse
01.2012 - Current
Sales Representative
GMS
02.2010 - 03.2012
Receptionist
Noelle Day Spa
04.2007 - 02.2010
High School Diploma -
Westhill High School