Mark Parise
Pontiac
Summary
Dynamic Operations Manager with a proven track record at Kel-mar Professional Turf Services, enhancing efficiency and customer satisfaction. Skilled in problem-solving and team leadership, I implemented best practices and developed key performance indicators, fostering a culture of continuous improvement while mentoring staff to achieve operational excellence.
I have the ability and knowledge to operate heavy equipment, to maintain safe working conditions and transport.
Overview
16
16
years of professional experience
Work History
Operations Manager
Kel-mar Professional Turf Services
12.2011 - Current
- Streamlined operational processes, enhancing efficiency across turf management services.
- Led cross-functional teams to implement best practices in project execution and service delivery.
- Developed and maintained key performance indicators to monitor service quality and team productivity.
- Mentored staff in process improvements, fostering a culture of continuous improvement within the organization.
- Coordinated equipment maintenance schedules, ensuring optimal performance and minimizing downtime.
- Enhanced customer satisfaction through effective communication and timely resolution of service issues.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Equipment Operator/ Driver
Bricco Excavating
06.2010 - 11.2011
- Operated heavy machinery including excavators, bulldozers, and backhoes to complete excavation projects efficiently.
- Conducted routine maintenance checks on equipment to ensure optimal performance and safety compliance.
- Collaborated with site supervisors to plan daily operations and allocate resources effectively.
- Trained junior operators on equipment handling and safety procedures to enhance team competency.
Education
Associate of Science - Sales Marketing
Northwestern University
Evanston, IL05-1986
Skills
- Effective problem resolution
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Kel-mar Professional Turf Services
12.2011 - Current
Equipment Operator/ Driver
Bricco Excavating
06.2010 - 11.2011
Associate of Science - Sales Marketing
Northwestern University