Mark Payne
Georgetown,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
28
28
years of professional experience
Work History
Retired
County Of Santa Clara
San Jose, CA
08.2021 - Current
IT Manager
County Of Santa Clara, Health And Hospital System
San Jose, CA
06.2013 - 07.2021
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Communicated with executive team and Laboratory Director to maximize development efficiencies and resolve technology issues.
- Oversaw IT department operations and training.
- Closely collaborated with project members to identify and quickly address problems.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Coordinated ongoing technical training and personal development classes for staff members.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Built, customized and repaired technology based on staff requests.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Interviewed, hired, trained and mentored 14 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
Information Systems Manager I
County Of Santa Clara, Health And Hospital System
San Jose, CA
06.2007 - 05.2013
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across healthcare organization.
- Prepared and maintained regular system assessment and evaluation documents, informing management of discovered faults or discrepancies in operations.
- Interviewed, hired, trained and mentored 24 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Communicated regularly with customers concerning data exchange and technology integration.
- Played key role in managing 10,000+ hospital computer systems, including imaging, patching (SCCM), software installation (scripting), assessment and troubleshooting.
Information Systems Analyst II
County Of Santa Clara, Department Of Correction
San Jose, CA
06.2001 - 05.2007
- Performed root cause analysis to diagnose system faults.
- Planned and designed system improvements to meet changing demands.
- Worked with MS Windows, Macintosh and Linux systems.
- Trained users and supported variety of problems with hardware and software.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Collaborated closely with upper management to drive strategy through development and implementation of new systems and processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Worked with corrections staff to understand needs and provide excellent service.
Building Operations Manager
County Of Santa Clara, Department Of Correction
San Jose, CA
06.1997 - 05.2001
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Directed financial operations for building to maintain optimal budget targets.
- Produced and sold products using inmate labor allowing costs savings to customers while providing work experience and training to inmates.
- Managed staff who performed site maintenance tasks, which included painting buildings, fabrication of metal beds, exercise equipment, chairs, blankets, and other jail products used throughout the jail system (and also sold to other jail systems).
- Chairman, Correctional Advisory Board
- Performed regular inspections of facility and documented all inspection information in reports.
- Managed operations, maintenance, and improvement of properties at all correctional facilities managed by the County of Santa Clara.
- Inspected grounds and facilities to identify necessary repairs.
- Planned and scheduled general maintenance, major repairs, and remodeling projects.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Interacted well with General Services Agency staff and customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Maintained cleanliness and organization of industrial workspace, working closely with employees to systemize tasks and ensure security of tools and supplies.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various security initiatives.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Directed projects and informed management of delays and challenges, as well as suggested resolutions.
- Monitored over 26 employees' day-to-day activities and made plans to rectify issues.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Directed financial operations for building to maintain optimal budget targets
- Managed operations, maintenance, and improvement of properties
President, CEO
Sim-Net Online Services
San Jose, CA
06.1993 - 05.1997
- Startup company using internet based online gaming platform available to membership based customers.
- Provided file sharing, email, chat, and high-end multiplayer gaming portal using unix, linux, and windows based servers.
- Developed means of tracking online tournaments including national online golf tournament benefiting the National Multiple Sclerosis Society.
- Developed Japanese version of Sim-Net Online
- Hired and managed employees and volunteers to maximize productivity while training staff on best practices and protocols.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Integrated new media and web advertising initiatives into company marketing strategies to enhance brand awareness.
- Met dynamic needs by keeping internal systems scalable and highly responsive.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Education
No Degree - Business Administration And Computer Science
National University
CupertinoNo Degree - General Education Requirements
West Valley Community College
SaratogaNo Degree - Corrections/Law Enforcement Academy
Evergreen Community College
San JoseNo Degree - Corrections/Law Enforcement
San Jose City College
San Jose, CANo Degree - Computer Science/C++ Programming
Deanza College
Cupertino, CASkills
- Coaching and mentoring
- Contract Management
- Operations management
- Advanced problem solving
- Project planning and development
- Strategic planning
- Safety and compliance
- Systems Installation, Configuration, and Upgrading
- Systems Design Documentation
- Microsoft Active Directory
- Technical Support
Timeline
Retired
County Of Santa Clara
08.2021 - Current
IT Manager
County Of Santa Clara, Health And Hospital System
06.2013 - 07.2021
Information Systems Manager I
County Of Santa Clara, Health And Hospital System
06.2007 - 05.2013
Information Systems Analyst II
County Of Santa Clara, Department Of Correction
06.2001 - 05.2007
Building Operations Manager
County Of Santa Clara, Department Of Correction
06.1997 - 05.2001
President, CEO
Sim-Net Online Services
06.1993 - 05.1997
No Degree - Business Administration And Computer Science
National University
No Degree - General Education Requirements
West Valley Community College
No Degree - Corrections/Law Enforcement Academy
Evergreen Community College
No Degree - Corrections/Law Enforcement
San Jose City College
No Degree - Computer Science/C++ Programming
Deanza College