Mark Peterson
Grand Haven,MI
Summary
Proven leader in hospitality and business management, excelling in complaint handling and guest relations at Two Yolks Cafe and Marks Extreme Clean. Streamlined operations and enhanced customer satisfaction through effective staff scheduling and marketing support. Achieved significant improvements in service delivery and operational efficiency, demonstrating exceptional organizational and interpersonal skills.
Overview
30
30
years of professional experience
Work History
FOH Manager
Two Yolks Cafe
Grand Haven, MI
10.2021 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Owner
Marks Extreme Clean
Grand Haven, MI
05.1999 - 09.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Associate
Lakeshore Automatics
Grand Haven, MI
01.1995 - 12.1998
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Nursing Education
Muskegon Community College
Muskegon, MIDiploma - General Studies
Grand Haven High School
Grand Haven, MI06.1988
Skills
Scheduling Staff
Marketing support
Complaint Handling
Guest Relations
Reservation handling
Promotional Events
Order Accuracy
Timeline
FOH Manager
Two Yolks Cafe
10.2021 - Current
Owner
Marks Extreme Clean
05.1999 - 09.2021
Associate
Lakeshore Automatics
01.1995 - 12.1998
Nursing Education
Muskegon Community College
Diploma - General Studies
Grand Haven High School