Mark Picciarelli
Savannah,GA
Summary
Results-oriented business leader with more than 26 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
33
33
years of professional experience
Work History
Produce Team Member
Jones Red And White
Savannah , GA
08.2021 - 12.2022
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Pleasantly greeted customers and provided prompt and courteous service.
Operations Manager
Savannah Airport Commission
Savannah , GA
12.2015 - 07.2021
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Supervised daily operations of multi-million dollar aviation operation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.o
- Reported issues to higher management with great detail.
- Monitored over 100 employees' day-to-day activities and made plans to rectify issues.
- Promoted positive customer experience through day-to-day supervision and management of airport facility.
Operations Manager
Delta Air Lines, Inc
Savannah , GA
03.1989 - 03.2015
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Supervised daily operations of multi-million dollar airline operation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised daily operations of multi-million dollar airline operation.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Food Sciences And Technology
The University of Tennessee - Knoxville
Knoxville, TN08.1984
Skills
- Customer Service Management
- Verbal and Written Communication
- Quality Assurance
- Training Management
- Records Organization and Management
- Recruitment and Hiring
- Budget Control
- Payroll Administration and Timekeeping
Timeline
Produce Team Member
Jones Red And White
08.2021 - 12.2022
Operations Manager
Savannah Airport Commission
12.2015 - 07.2021
Operations Manager
Delta Air Lines, Inc
03.1989 - 03.2015
Bachelor of Science - Food Sciences And Technology
The University of Tennessee - Knoxville