Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Pisco

Bethel,PA

Summary

Dependable professional with experience in call center support, account review, and member communication across healthcare and relocation services. Known for clear communication, problem-solving, and handling service issues with accuracy. Ready to support efficient operations and strong customer satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

United Concordia
Harrisburg, PA
03.2026 - 10.2026
  • Clarified eligibility, coverage, and plan details for members and providers, enhancing understanding of benefits.
  • Responded to member inquiries regarding dental benefits at United Concordia, ensuring accurate information delivery.
  • Verified insurance claims for accuracy and maintained account records in service systems, supporting operational integrity.

Move Coordinator

Interstate Moving Relocation Logistics
Springfield, VA
01.2024 - 09.2025
  • Resolved service issues during packing, transit, and delivery coordination.
  • Supported Interstate Moving Relocation Logistics with daily customer service follow-up.
  • Verified inventory lists, destination details, and special handling instructions.

Customer Service Associate

The Cigna Group
York, PA
08.2023 - 01.2024
  • Assisted health plan members with benefit, claim, and eligibility questions
  • Resolved customer inquiries using call center systems and account records
  • Explained plan coverage, copays, and prior authorization requirements

Quality Specialist

Interstate Moving Relocation Logistics
Springfield, VA
06.2022 - 06.2023
  • Analyzed customer complaints, identified root causes, and implemented corrective action plans.
  • Maintained records of test results, QC and QA activities, and related documents.
  • Coordinated with movers and dispatchers to resolve relocation service issues.

Move Coordinator

Parks Van and Storage
Harrisburg, PA
02.2017 - 05.2022
  • Reviewed inventory lists, destination details, and special handling instructions to ensure accuracy and compliance.
  • Resolved service issues during packing, transit, and delivery coordination to maintain customer satisfaction.
  • Provided move status updates to drivers, agents, and clients to facilitate smooth communication and coordination.
  • Prepared move paperwork for dispatch, billing, and delivery records.

Education

Bachelor of Arts - Sports Journalism

York College of Pennsylvania
York, PA
12-1993

Skills

Benefit explanation

Eligibility assessment

Claims review

Call center management

Account support

Client support

Timeline

Customer Service Representative

United Concordia
03.2026 - 10.2026

Move Coordinator

Interstate Moving Relocation Logistics
01.2024 - 09.2025

Customer Service Associate

The Cigna Group
08.2023 - 01.2024

Quality Specialist

Interstate Moving Relocation Logistics
06.2022 - 06.2023

Move Coordinator

Parks Van and Storage
02.2017 - 05.2022

Bachelor of Arts - Sports Journalism

York College of Pennsylvania
Mark Pisco