Heidy Luque
Pembroke Pines
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
1990
1990
years of post-secondary education
Work History
Customer Service Representative
Kemper Insurance
Pembroke Pines
03.2018 - Current
Review policies for coverage and benefits
Online registrations
Payments
Resolve underwriting cancellations
Bilingual
Customer Assistance Specialist
Rewards Network
Hollywood
09.2012 - 03.2018
- Resolved customer complaints by providing timely solutions and support resources.
- Educated customers about program benefits, ensuring clear understanding of services offered.
- Processed customer transactions and account updates efficiently and accurately.
Education
Washington Prep High School
Los Angeles, CASkills
- Policy review
- Claim processing
- Payment processing
- Data entry
- Benefit explanation
- Issue resolution
- Bilingual communication
- Effective communication
- Problem solving
- Opening and closing accounts
- Senior leadership support
Languages
Spanish
Professional
Timeline
Customer Service Representative
Kemper Insurance
03.2018 - Current
Customer Assistance Specialist
Rewards Network
09.2012 - 03.2018
Washington Prep High School
Similar Profiles
Bryan BurnsideBryan Burnside
Insurance Agent at Kemper InsuranceInsurance Agent at Kemper Insurance
Shanice SinghShanice Singh
Manager, Finance Strategy Project Management at KEMPER INSURANCEManager, Finance Strategy Project Management at KEMPER INSURANCE
Joseph CorbettJoseph Corbett
Commercial Lines Claims Auto Liability Adjuster at Kemper InsuranceCommercial Lines Claims Auto Liability Adjuster at Kemper Insurance
Mason CunninghamMason Cunningham
Paramedic at AMRParamedic at AMR
Amy ChackoAmy Chacko
Front Store Clerk at PublixFront Store Clerk at Publix