Kayleigh Deboer
Citrus Heights,CA
Summary
Skilled in customer service and problem-solving, I excelled at Blue Shield of CA by enhancing customer loyalty through empathetic dispute resolution and efficient complaint handling. Leveraging critical thinking and insurance knowledge, I streamlined financial processes at Blue Oak Dental, significantly improving system efficiency. My expertise combines organization with client education, driving positive outcomes and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Blue Shield of CA
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Account Executive - Payables and Receivables
Blue Oak Dental
08.2022 - 07.2024
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with patients to go over treatment plans
- Analysis and posted insurance payments
Customer Service Representative
Cedar Dental
08.2021 - 08.2022
- Reviewed and submitted claims to insurance companies
- Prepared insurance claim forms or related documents and reviewed for completeness
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Obtained prior authorization and pre certification for outpatient procedures.
Education
Medical Billing And Coding -
Carrington College
Sacramento, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Insurance terminology
- Policy Review
- Organization
- Complaint Handling
- Policy understanding
- Client Education
Timeline
Customer Service Representative
Blue Shield of CA
07.2024 - Current
Account Executive - Payables and Receivables
Blue Oak Dental
08.2022 - 07.2024
Customer Service Representative
Cedar Dental
08.2021 - 08.2022
Medical Billing And Coding -
Carrington College
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