Mark Reher
Orange,Connecticut
Summary
To provide exceptional assistance in the customer service and logistics field. To work efficiently while keeping a keen eye on detail. As well as having competent knowledge in my field, to better service the customer, and to help drive the brand. Skilled Regional Account Coordinator with background in managing and developing client relationships across various territories. Strengths include strategic account planning, cross-functional team collaboration, and problem-solving abilities. Demonstrated success in driving revenue growth and improving customer satisfaction levels through effective coordination of sales activities. Result-driven Regional Account Coordinator recognized for high productivity and efficient task completion. Possess specialized skills in client relationship management, strategic planning, and sales forecasting. Excel at communication, problem-solving, and adaptability, ensuring seamless coordination across regional accounts and teams.
Overview
19
19
years of professional experience
Work History
Regional Account Coordinator
Spine Wave
12.2020 - Current
- Coordinated communications between sales teams and clients to enhance service delivery.
- Managed client accounts, ensuring timely follow-ups and support requests.
- Assisted in training new staff on account management processes and tools.
- Facilitated meetings with clients to discuss product updates and service enhancements.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Collaborated with marketing to align client needs with promotional strategies.
- Identified potential areas for improvement in customer service operations and worked collaboratively with team members to implement solutions.
- Coordinated successful account management efforts with front-line team members.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
QA Clerk, Switcher Operator/Package Handler Trainer
FedEx Ground
10.2012 - Current
- Processed incoming packages and prepared shipments for delivery.
- Operated sorting equipment to ensure efficient package handling.
- Coordinated with team members to optimize workflow and productivity.
- Ensured compliance with safety protocols in all operational tasks.
- Trained new employees on company procedures and safety guidelines.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Organized and maintained filing systems for confidential documents.
- Maintained cleanliness and organization of work areas to enhance efficiency.
Senior Inventory and Billing Coordinator
Spine Wave
12.2015 - 12.2020
- Processed billing inquiries and resolved discrepancies for healthcare services.
- Maintained comprehensive billing records and documentation for audits.
- Reviewed patient accounts for accuracy and compliance with regulations.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Assisted with month end closing procedures related to accounts receivable activities.
- Coordinated with sales team to ensure accurate billing of customers.
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
- Worked with team members to identify and develop process improvements.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Answered customer questions to maintain high satisfaction levels.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Operations (receiving/distribution)
Spine Wave
Shelton, CT
08.2014 - 12.2020
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Lead Bartender/Bar manager/Catering
Gustav’s Pub and Grill
Portland, OR
08.2006 - 06.2014
- Led bar operations ensuring efficient service during peak hours.
- Trained and mentored new bartenders on drink preparation and customer service.
- Managed inventory, ordered supplies, and ensured proper stock levels.
- Created unique cocktail recipes to enhance the drink menu offerings.
- Maintained cleanliness and organization of bar area for optimal service.
- Developed strong customer relationships to foster a welcoming atmosphere.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Stocked bar with beer, wine, liquor and related supplies.
- Effectively multitasked within fast-paced environment.
- Trained and supervised bartenders on drink preparation and customer service standards.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored patron alcohol consumption to encourage safety.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
B.S. - Recreational Programming and Ski Resort Management
Lyndon State College
Lyndonville, VTSkills
- Account management
- Customer relationship management
- Data analysis
- Process improvement
- Training and mentoring
- Client communication
- Billing procedures
- Inventory management
- Performance coaching
- Territory management
- Training and development
References
Available upon request
Volunteer Experience
- Lead Volunteer, Sandy Community Play Group, 2013, 2014
- YMCA fundraising and playground construction, 2014, present
- Coaching youth sports, Little League, Basketball, Soccer, 2015, present
- Working with special needs students, Multicultural Magnet School, Bridgeport, CT
Timeline
Regional Account Coordinator
Spine Wave
12.2020 - Current
Senior Inventory and Billing Coordinator
Spine Wave
12.2015 - 12.2020
Operations (receiving/distribution)
Spine Wave
08.2014 - 12.2020
QA Clerk, Switcher Operator/Package Handler Trainer
FedEx Ground
10.2012 - Current
Lead Bartender/Bar manager/Catering
Gustav’s Pub and Grill
08.2006 - 06.2014
B.S. - Recreational Programming and Ski Resort Management
Lyndon State College