Mark Rezkalla
Pharmacy Technician
Roswell,GA
Summary
Versatile and results-driven professional with proven success in sales, healthcare, and pharmacy settings. Consistently exceeded sales targets at Nalley Lexus through strategic client engagement and needs-based solutions. Skilled in patient care, insurance coordination, and prescription processing, with strong attention to detail and regulatory compliance. Bilingual communicator (Arabic, Spanish) with a personable demeanor and a commitment to service excellence across diverse environments.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Service Assistant
Nalley Lexus
05.2024 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
Medical Office Assistant
Family Practice
10.2022 - 04.2024
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Updated patient information and insurance details for accurate electronic medical records.
Pharmacy Technician
Publix
05.2021 - 08.2022
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
CVS Pharmacy
02.2019 - 04.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
BBA - Finance
Kennesaw State University
Kennesaw, GA05-2027
High School Diploma -
Milton High School
Milton, United States05-2021
Skills
Product Sales & Customer Engagement
Timeline
Service Assistant
Nalley Lexus
05.2024 - Current
Medical Office Assistant
Family Practice
10.2022 - 04.2024
Pharmacy Technician
Publix
05.2021 - 08.2022
Pharmacy Technician
CVS Pharmacy
02.2019 - 04.2021
BBA - Finance
Kennesaw State University
High School Diploma -
Milton High School
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