Mark Robinson
New York
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Demonstrative skillset at motivating location managers to perform duties and achieve highest potential.
Overview
5
5
years of professional experience
5
5
Certification
Work History
Area Operations Manager
Amazon – Global Specialty Fulfillment
10.2021 - Current
- Perform analytical deep dives of large data sets to drive business decisions
- Oversee quality metrics for under the roof & over the road teams of WNY1.
- Design & implement continuous improvement processes to maximize efficiencies
- Ninja program – RSR network committee for product and process development & piloting
- Motivating, mentoring, and managing a team consisting of six assistant managers and 200+ associates
- Successfully launched three sites (NY, PA, WI) - including training and consulting on-site management teams
Multi-Branch Manager
Penske Transportation Solutions
06.2019 - 10.2021
- Manage a rental fleet of over 200+ power units across three locations (Binghamton, Elmira and Conklin)
- Maintain on-time preventative maintenance of 200+ units at 98% to reduce breakdowns and ensure customer satisfaction
- Build and establish relations with crucial rental and lease accounts to sustain and add additional business
- Supported, mentored and developed associates promoted to positions including District Rental Manager, Branch Rental Manager, Lease Sales Representative.
- Operate over a million dollar commercial rental revenue location at above 30% direct operating profit YOY
- Analyze monthly profit and loss statements to drive operational decision making
Assistant Rental Manager
Penske Transportation Solutions
03.2018 - 06.2019
- Reduced sister city expenses by properly managing our fleet
- Controlled hiking expenses via efficiently routing our drivers
- Perform daily audits of substitute/deadline alongside the Service department to maximize uptime of our fleet
- Ensured accuracy of operations at the Conklin captive shop – Maine's Paper and Food/Lineage Logistics
Director of Youth Development
Melbourne Cricket Club
Melbourne, Victoria
05.2017 - 03.2018
- Planned and implemented wide-ranging programs, encapsulated learnings and fielded inspirational guest speakers.
- Practiced group counseling methods for youths to learn how to express, manage and resolve issues constructively.
- Understood and navigated processes for obtaining state and federal grants aiding in financial support of youth development programs.
- Assisted schools with at-risk youth behavior, education and extracurricular activities to reinforce youth development programs.
Education
MBA - Data Analytics
University of Maine
05.2023
Bachelor of Science - Business/Marketing
State University of New York, The College At Brockport
05.2017
Certification
- Google Project Management - Coursera - Oct. 2022
- Tableau - DataCamp - Mar. 2022
- Python - DataCamp - Mar. 2022
- R – DataCamp - Mar. 2022
- Digital Marketing – HubSpot May 2017
Timeline
Area Operations Manager
Amazon – Global Specialty Fulfillment
10.2021 - Current
Multi-Branch Manager
Penske Transportation Solutions
06.2019 - 10.2021
Assistant Rental Manager
Penske Transportation Solutions
03.2018 - 06.2019
Director of Youth Development
Melbourne Cricket Club
05.2017 - 03.2018
MBA - Data Analytics
University of Maine
Bachelor of Science - Business/Marketing
State University of New York, The College At Brockport