Mark Rodriguez
West Farmington,Ohio
Summary
Seasoned Customer Care Specialist with solid background in resolving customer concerns, maintaining high satisfaction levels, and implementing effective solutions. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional customer service. Proven capability in creating impactful relationships with customers, thereby fostering brand loyalty and repeat business. Skilled at training team members on successful customer interaction tactics to enhance overall service quality.
Overview
31
31
years of professional experience
Work History
Customer Care Specialist & Order Processing
CabinetWorksGroup
Middlefield, OH
06.1994 - Current
- Resolved customer issues efficiently by identifying problems, researching solutions, following up on outcomes, and responding to customers by phone, mail, or fax as follow-up.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Educated customers where applicable to alleviate need for future contact.
Education
Some College (No Degree) - Graphic Design
Lakeland Community College
Kirtland, OHSome College (No Degree) - Business Management
Kent State University
Kent, OHSkills
- Communication and customer care skills
- Effective relationship building
- Accurate order processing
Detail-oriented approach
Research proficiency - Multi-tasking
- Work independently or as a team player
- Work in the office or remote/hybrid
- Computer systems and application skills: Unidata, Salesforce, Outlook, Microsoft Office, Oracle, SharePoint, Tandem, and Teams
- Trainer for order processing and customer care
- thirty-one years cabinetry industry
- Eight years of retail experience
- Willingness to learn
Customer Comments
- "This has been the best customer service that I've ever had from Kraftmaid!"
- "Very impressed with your customer service, and nice to know it still exists. This customer is happy to have dealt with you!"
- "Thank you so much for all your help today! It was nice speaking with you...You were awesome & really appreicate your lovely attitude."
Colleageau Comment
Thank you for being a great mentor. You have made a significant impact on my time at cabinetworks.
Timeline
Customer Care Specialist & Order Processing
CabinetWorksGroup
06.1994 - Current
Some College (No Degree) - Graphic Design
Lakeland Community College
Some College (No Degree) - Business Management
Kent State University
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