Mark Romero
Bryan,TX
Summary
Legal professional with proven track record in providing comprehensive support to attorneys. Capable of managing complex legal documentation and ensuring case files are meticulously organized. Team-oriented and results-driven, always adapting to meet shifting priorities. Skilled in legal research and document preparation, valued for reliability and flexibility.
Overview
9
9
years of professional experience
Work History
Medical Records Specialist
Legal Monkeys
07.2024 - Current
- Communicated effectively with hospitals and medical facilities via phone and email
- Coordinated medical records requests for paralegals and attorneys are necessary to protect patients' privacy rights.
- Processed and followed up on at least 100 requests from paralegals for over 300 facilities
- Processed medical records we received into files and communicated with paralegals on the status of ongoing requests
Survey Enumerator
Texas A&M University
05.2024 - 07.2024
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers
- Met with supervisor to review procedures, report issues or concerns and receive instructions
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations
- Added notes from interviews into Microsoft Excel in an organized and efficient manner
Library Collections Manager
Jack K. Williams Library
08.2021 - 05.2024
- Managed a vast book collection
- Managed library employees
- Researched accounts and completed due diligence to resolve collection problems
- Improved overall collections efficiency by implementing strategic collection plans and processes
- Reviewed, researched, and corrected discrepancies and customer concerns
Car Cleaner
Shammy Car Wash
06.2016 - 08.2023
- Ensured quality control by inspecting finished vehicles for cleanliness, and addressing any missed areas or issues before releasing to the customer
- Provided mobile detailing services to clients at places of employment
- Managed time effectively to complete assigned tasks quickly while maintaining high-quality results for each vehicle cleaned
- Reduced customer wait times by efficiently organizing work schedules and prioritizing tasks
- Vacuumed interiors of vehicles to remove dirt and debris
Customer Service
Lowes
02.2020 - 09.2020
- Provided exceptional customer service, addressing concerns and explaining repair processes
- If needed, provided movement services to customers
- Developed customer service processes to improve customer satisfaction
Cashier
Walmart
12.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs
- Helped customers complete purchases, locate items, and join reward programs
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
Education
Bachelor of Arts - Maritime Studies
Texas A&M Galveston
Galveston, TX05-2024
Associate of Arts - Liberal Arts
Blinn College
Bryan, TX05-2021
High School Diploma -
Bryan Collegiate High School
Bryan, TX05-2021
Skills
- Legal research
- Case management
- Client communication
- Influencing others
- Ethical leadership
- Self-awareness
Accomplishments
- Hispanic Forum $10,000 Scholarship
- Student of the Year for BISD 2021
Languages
Spanish
Professional Working
Timeline
Medical Records Specialist
Legal Monkeys
07.2024 - Current
Survey Enumerator
Texas A&M University
05.2024 - 07.2024
Library Collections Manager
Jack K. Williams Library
08.2021 - 05.2024
Customer Service
Lowes
02.2020 - 09.2020
Cashier
Walmart
12.2019 - 07.2020
Car Cleaner
Shammy Car Wash
06.2016 - 08.2023
Bachelor of Arts - Maritime Studies
Texas A&M Galveston
Associate of Arts - Liberal Arts
Blinn College
High School Diploma -
Bryan Collegiate High School
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