Mark Ruiz
Big Spring
Summary
Offering strong communication and interpersonal skills with commitment to learning and growing within member service environment. Brings foundational understanding of customer service principles and ability to quickly learn new systems and processes. Ready to use and develop problem-solving and data entry skills in Member Service Representative role.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Cosden FCU
05.2023 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Delivery Driver
Pizza Hut
08.2022 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Truck Unloader
Kroger
03.2018 - 01.2019
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
Education
Diploma - Science
Morton Ranch High School
Katy, TX05.2008
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
Cosden FCU
05.2023 - 01.2025
Delivery Driver
Pizza Hut
08.2022 - 04.2023
Truck Unloader
Kroger
03.2018 - 01.2019
Diploma - Science
Morton Ranch High School
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