Mark Ryan

Directed transportation and logistics operations, including route planning, dispatch coordination, and carrier performance, improving delivery efficiency
by 15%.
Analyzed operational metrics and established performance standards, sustaining 90%+ achievement across service, cost, and workforce KPIs.
Identified cost-reduction opportunities and optimized shipping processes, generating $40K in annual savings.
Designed and implemented standardized SOPs and scalable workflows that improved service delivery and increased customer retention by 12%.
Led implementation of international shipping platforms in partnership with IT, coordinating testing, process integration, training, and operational rollout.
Partnered with Finance, IT, Engineering, and Commercial teams to implement process improvements and align logistics operations with business objectives.
Managed and developed six direct reports while overseeing export operations exceeding $600M annually and ensuring compliance with international shipping regulations.

Directed daily operations for a large team, ensuring adherence to customs regulations while optimizing package flow.
Implemented standard operating procedures that enhanced service functionality and increased customer retention by 12%.
Developed targeted training programs that boosted on-time shipments by10%, thereby improving overall customer satisfaction.

Improved operational performance by 20% year-over-year through data- driven process optimization and workflow improvements.
Enhanced international logistics processes to increase efficiency, service reliability, and operational performance.
Developed training programs to strengthen regulatory compliance, operational knowledge, and process consistency.
Directed daily operations, workforce scheduling, resource allocation, and performance tracking to maintain efficient workflows.

Improved logistics and shipping processes to increase efficiency, service reliability, and delivery performance.
Supervised operations and coached staff on shipping procedures, compliance, and process standards.
Partnered with leadership to implement scalable process improvements and reduce operational errors.

Sorted, scanned, and loaded packages by destination and service requirements, ensuring accurate sequencing and timely delivery.
Collaborated with team members and adapted to high-volume, dynamic operations while maintaining established safety and quality standards.