Mark Ryan

Led logistics strategy and daily operations across a high-volume transportation network, overseeing carrier performance, cost management, and service reliability for a 100+ employee operation.

Logistics Strategy & Carrier Performance:

• Managed transportation operations, including routing, dispatch, and carrier-related performance, improving delivery

efficiency by 15%

• Monitored operational KPIs and implemented accountability frameworks to maintain 90%+ performance across

service, cost, and employee metrics

• Identified cost-saving opportunities and improved shipping economics, delivering $40K in annual savings

Operating Model & Process Optimization:

• Designed and implemented standardized operating procedures, increasing service functionality and customer

retention by 12%

• Built scalable workflows and process improvements, enabling consistent, high-quality execution across operations

• Led rollout of international shipping systems, partnering with IT on testing, implementation, and adoption

Cross-Functional Leadership:

• Partnered with Finance, IT, and Commercial teams to align operational execution with business objectives

• Acted as a liaison between engineering, district leadership, and operations to drive strategic initiatives

• Supervised and developed leadership team (6 direct reports), establishing performance rhythms and decision frameworks

Operational Response & Execution:

• Led real-time response to operational disruptions, ensuring service continuity and facilitating rapid issue resolution

• Oversaw compliance with international shipping regulations and export operations exceeding $600M annually

• Oversaw daily operations for large team, ensuring compliance with customs regulations while optimizing package flow.
• Implemented standard operating procedures that enhanced service functionality and increased customer retention by 12%.
• Developed targeted training programs that increased on-time shipments by 10%, enhancing overall customer satisfaction.

• Achieved 20% year-over-year increase in operational performance through data-driven decision-making.
• Streamlined operations and refined processes in international logistics to enhance overall efficiency.
• Developed comprehensive training programs to ensure compliance and enhance employee operational knowledge.
• Oversaw workflow processes to uphold high service quality standards.
• Managed daily operations by scheduling personnel, assigning tasks, and monitoring progress to ensure seamless workflow.
• Coordinated team schedules to optimize workforce productivity and resource allocation.

• Collaborated with senior leadership to streamline logistics processes, enhancing overall operational effectiveness.
• Enhanced operational efficiency and improved on-time delivery by leveraging expertise in supply chain and logistics.
• Supervised daily operations and coached staff on shipping procedures, ensuring compliance and reducing errors.

• Sorted packages by destination to ensure timely delivery.
• Utilized handheld scanners to scan and sort packages based on destinations and service types.
• Loaded customer packages into trailers, ensuring accurate connections and sequences.
• Collaborated with colleagues to accurately identify packages, enhancing overall team effectiveness.
• Adapted to dynamic environments by following supervisor instructions and established routines.