Mark Ryckman
Union Hall,VA
Summary
Experienced Director of Operations proficient in managing commercial flooring field crew operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Talented professional considered knowledgeable leader and dedicated problem solver. Brings nineteen years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
19
19
years of professional experience
Work History
Store Manager
Carpetland
Christiansburg, VA
01.2021 - Current
- Coach sales associates in product specifications, sales incentives and selling techniques, project management, significantly increasing customer satisfaction ratings.
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Redesigned store for improved merchandising
- Set, enforce and optimize internal policies to maintain responsiveness to demands.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Schedule and lead weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Manage inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise to facilitate effective ordering.
- Manage store employees successfully through proactive communication and positive feedback.
Flooring Sales Specialist
Lowes
Roanoke, VA
06.2020 - 12.2020
- Demonstrate features of different floor options and overcame objections with knowledgeable responses.
- Follow up with customers to assess satisfaction, answer questions and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discuss pricing, additional charges and payment plans during sales process.
- Assist customers with selecting appropriate floor types, including tile, linoleum and laminate.
- Generate quotes and proposals for customers.
Director of Operations
Surfaces By Barrows
Roanoke, VA
11.2015 - 03.2020
- Boosted team productivity and efficiency by leveraging top-notch installation and management abilities
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
- Delegated assignments based on site plans, project needs and knowledge of individual team members
- Organized and optimized daily operations of commercial and residential flooring installation crews on multiple project sites with consistent on-time completion
- Supported field crews to maximize quality and work efficiency
- Reported issues to higher management with great detail, resulting in expeditions resolution of problems
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Kept project on schedule and within budget while serving as project leader
- Consulted with clients to define objectives and develop scopes
- Supervised day-to-day activities of in-house and team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery
- Held construction progress and regular status meetings with project team
- Interviewed, hired and trained new workers
- Created schedules and roadmaps for projects
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects
- Presented production schedules to sales and estimating team outlining milestones and deadline
- Supported field crews to maximize quality and work efficiency.
Production Manager
Cherry Carpet Inc.
Portsmouth, VA
04.2008 - 05.2015
- Boosted team productivity and efficiency by leveraging top-notch installation and management abilities
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
- Delegated assignments based on site plans, project needs and knowledge of individual team members
- Organized and optimized daily operations of commercial and residential flooring installation crews on multiple project sites with consistent on-time completion
- Produced regular production and quality control reports to evaluate performance, adjust strategi5
- Supported field crews to maximize quality and work efficiency
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Managed, trained and motivated installers and apprentices to continuously improve knowledge and abilities in flooring installation field
- Reported issues to higher management with great detail, resulting in expeditions resolution of problems
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Kept project on schedule and within budget while serving as project leader
- Consulted with clients to define objectives and develop scopes
- Supervised day-to-day activities of eight in-house and team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery
- Formulated quality assurance and safety standards to comply with construction plans
- Held construction progress and regular status meetings with project team
- Interviewed, hired and trained new workers
- Created schedules and roadmaps for projects
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects
- Presented production schedules to sales and estimating team outlining milestones and deadline
- Supported field crews to maximize quality and work efficiency.
Flooring Specialist
Prestige Floors Inc.
Virginia Beach, VA
05.2002 - 03.2008
- Designed site plans and calculated area to be floored and amount of materials needed.
- Provided accurate measurements and estimates for projects.
- Installed all types of commercial and residential flooring types.
- Managed multiple Flooring crews
- Managed installation of commercial and residential flooring projects of all sizes and scopes.
Education
Some College (No Degree) - Medicine
Eastern Virginia Medical School
Norfolk, VABachelor of Science - Biology/Pre-Med
Virginia Commonwealth University
Richmond, VA04.1992
Skills
- Strategic planning and execution
- Process improvements
- Performance Analysis
- Recruitment
- Delegation
- Effective leader
- Conflict resolution
- Team Leadership
- Documentation and Reporting
- Information Analysis
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Project planning and development
- Project Management
- Logistics Management
Timeline
Store Manager
Carpetland
01.2021 - Current
Flooring Sales Specialist
Lowes
06.2020 - 12.2020
Director of Operations
Surfaces By Barrows
11.2015 - 03.2020
Production Manager
Cherry Carpet Inc.
04.2008 - 05.2015
Flooring Specialist
Prestige Floors Inc.
05.2002 - 03.2008
Some College (No Degree) - Medicine
Eastern Virginia Medical School
Bachelor of Science - Biology/Pre-Med
Virginia Commonwealth University
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