Mark Saenz
San Marcos
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cook
Zelicks Icehouse
09.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Head Barback
UNCO MGMT
09.2019 - 08.2024
- Reduced beverage waste by implementing proper pouring techniques and training new staff members.
- Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
- Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing on products.
- Aided management in conducting regular inventory audits for accurate tracking of stock levels and consumption patterns.
- Supported bartenders during high-volume shifts, enabling them to serve more customers promptly.
- Enhanced customer satisfaction by efficiently stocking and maintaining bar inventory.
YMCA Group Leader
YMCA
02.2023 - 07.2023
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
Retail Sales Associate Worker
Urban Outfitters, Inc.
11.2022 - 01.2023
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
Busser/Head Barback
The Rustic
04.2021 - 12.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Retail Sales Associate
Hot Topic
11.2018 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Woodrow Wilson High School
Dallas, TX07-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu presentation
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Outgoing personality
Accomplishments
- Increased productivity [number]% by implementing several process improvements.
- Exceeded monthly quota [number] times.
Certification
- ServSafe Food Handler's Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cook
Zelicks Icehouse
09.2024 - Current
YMCA Group Leader
YMCA
02.2023 - 07.2023
Retail Sales Associate Worker
Urban Outfitters, Inc.
11.2022 - 01.2023
Busser/Head Barback
The Rustic
04.2021 - 12.2021
Head Barback
UNCO MGMT
09.2019 - 08.2024
Retail Sales Associate
Hot Topic
11.2018 - 03.2019
- ServSafe Food Handler's Certification
High School Diploma -
Woodrow Wilson High School
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