Mark Samel
WOODRIDGE,Illinois
Summary
Construction project manager skilled in workflow optimization, resource allocation, and cross-team coordination. Delivered projects on schedule while meeting quality standards. Leads installation teams and streamlines execution processes.
Overview
1
1
Certification
50
50
years of professional experience
Work History
Construction Project Manager
ITR Systems
Downers Grove, Illinois
06.2024 - 12.2025
- Supported installation crews in finishing projects on schedule while meeting quality requirements.
- Built strong working relationships with teams, vendors, and contractors to improve coordination.
- Created installation procedures to improve product setup efficiency.
- Reviewed project sites before and after construction work.
- Managed multiple projects with competing deadlines to keep work aligned with completion targets.
- Supervised field installation staff and resolved escalated issues to maintain project progress.
- Coordinated project management, commissioning, and technical support for installations.
- Aligned resources across departments and teams to support project completion.
- Established installation procedures to improve product setup efficiency.
- Inspected project sites before and after construction work.
- Kept project schedules on track by assisting installation teams.
- Supported on-time completion by managing multiple projects with competing deadlines.
- Improved collaboration through strong working relationships with teams, vendors, and contractors.
- Improved product installation efficiency through clear procedure development.
- Supported construction quality through site reviews before and after projects.
Service Manager
ITR Systems
Downers Grove, Illinois
01.2022 - 06.2024
- Managed daily service department operations, including scheduling and workflow coordination.
- Enabled service staff to enhance customer satisfaction and adhere to company policies.
- Conducted regular team meetings to discuss customer feedback, update processes, and align on operational goals.
- Delegated tasks to team members according to daily project needs and priorities.
- Supported team during peak periods by taking on additional responsibilities.
- Prepared standard operating procedures for service functions.
- Compiled detailed service activity reports for senior management review.
Sales Manager
ITR Systems
Downers Grove, Illinois
04.2018 - 04.2022
- Supported sales planning, account development, and account management to grow existing accounts and build new sales accounts.
- Maintained client relationships to strengthen customer satisfaction and retention.
- Used CRM systems to monitor leads and track customer interactions.
- Resolved customer complaints by investigating issues and providing appropriate solutions. related to sales and service.
- Implemented process changes that streamlined sales department workflow.
- Assisted with vendor negotiations for product purchases and contracts.
- Provided technical support to customers, answering questions about product features and capabilities.
Installation Manager
BWST
Naperville, Illinois
06.2011 - 01.2018
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Created procedures for installing products effectively and efficiently.
VP of Technical Sales
Process 1, Inc.
Lake Zurich, Illinois
06.2001 - 06.2012
- Partnered in manufacturers' representative sales group covering Illinois, southern Wisconsin, and Indiana.
- Sold equipment and services for plastics industry.
- Supported $2,000,000+ annual sales.
- Built strong client relationships to improve customer satisfaction.
- Provided sales consultations and explained product and service options.
- Delivered technical support when needed and answered questions about product features and capabilities.
Technical Sale Representative
Great Lakes Plastic Equipment
Lake Zurich, Illinois
10.1993 - 06.2001
- Supported product questions during customer inquiries and consultations.
- Built customer connections through prompt service and professional assistance.
- Assisted with trade shows and events to help promote products and services.
Maintenance & Facility Manager
Plainfield Molding, Inc.
Plainfield, Illinois
02.1982 - 10.1993
- Supported facility operations to keep daily functions running smoothly.
- Assisted with maintenance schedules for equipment and building systems.
- Helped develop and implement policies and procedures for maintenance, repair, and operations of facilities.
- Monitored repair and maintenance work for machinery, equipment, and electrical and mechanical systems.
- Prepared and reviewed operational reports and schedules to improve accuracy and efficiency.
- Participated in architectural and engineering planning and design activities.
Police Officer
Village of Burr Ridge
Burr Ridge, Illinois
05.1976 - 06.1983
- Enforced community laws and regulations.
- Answered emergency calls and sent units as needed.
- Gave first aid and emergency support during critical incidents.
- Joined training sessions to keep law enforcement skills current.
- Performed CPR and rescue techniques during medical emergencies.
Education
Police Officer - Law Enforcement
University of Illinois, Police Training Institute
Lisle06-1975
Skills
- Project management and scheduling
- Resource allocation and optimization
- Operations management
- Risk and problem management
- Time management
- MS Office Suite proficiency
- Service Fusion and Tigerpaw software expertise
- Installation and equipment maintenance
- Low-voltage and electrical systems knowledge
- Problem solving
- Installation procedures
- Service Fusion Software
- TigerPaw Software
- Installation procedures
- Installation management
- Electrical installations
Certification
- Valid Illinois CDL
- Current US Passport
- EMT / ERT
- American Heart Association CPR Instructor / Trainer
Timeline
Construction Project Manager
ITR Systems
06.2024 - 12.2025
Service Manager
ITR Systems
01.2022 - 06.2024
Sales Manager
ITR Systems
04.2018 - 04.2022
Installation Manager
BWST
06.2011 - 01.2018
VP of Technical Sales
Process 1, Inc.
06.2001 - 06.2012
Technical Sale Representative
Great Lakes Plastic Equipment
10.1993 - 06.2001
Maintenance & Facility Manager
Plainfield Molding, Inc.
02.1982 - 10.1993
Police Officer
Village of Burr Ridge
05.1976 - 06.1983
Police Officer - Law Enforcement
University of Illinois, Police Training Institute