Mark Sanner
LAS VEGAS
Summary
Seasoned Vice President with a proven track record in strategic planning, financial management and team leadership. Skilled at implementing operational improvements to drive productivity and profit growth. Demonstrated abilities in fostering positive relationships with stakeholders, partners, and clients while delivering high-impact business results. Known for problem-solving acumen, innovative thinking, and strong communication skills.
Overview
47
47
years of professional experience
Work History
VP of Commercial Solutions and Customer Expereince
American Expediting
Media
01.2024 - Current
- Engineered pricing strategy for entire organization to optimize market presence while evaluating competition and acceptable price ranges to attract new customer demands.
- Facilitated new opportunities from initial request through customer onboarding to enhance overall customer experience.
- Elevated win rate by 30%
- Directed and developed newly established solutions team to assess customer requirements, capture and strategically set price point, present compelling proposals, negotiate to align with customer pricing expectations, and produce more impactful RFPs.
VP of Vendor and Agent Network
American Expediting
Media
06.2022 - 12.2024
- Secured contracts with top 150 agents nationwide
- Deployed new software that ranked and swiftly identified agents throughout network
- Facilitated and established 'while under dispatch' insurance, achieving substantial reductions in insurance costs for contractors and organization
- Created vehicle information center software that swiftly verifies drivers' credentials to effectively pinpoint couriers according to customer-specific certification needs, TSA regulations, hazardous materials certification, vehicle criteria, and customer approval hierarchy.
VP of Operations
American Expediting
Media
06.2020 - 06.2024
- Directed management of 50+ operating facilities throughout nationwide and Canada
- Boosted sales by 30% over 10 consecutive quarters while elevating overall EBIDTA by 48% during this period
- Effectively merged 8 acquisitions into companies portfolio
- Directed development of pricing strategy and solutions team to drive rapid growth and enhance market share
- Cultivated and sustained long-term direct relationships with top 300 customers
- Nurtured, educated, and supported a cohort of top operational personnel
- Collaborated with executive team members to create long-term plans for organizational growth and development.
- Established key performance indicators, dashboards, and monthly reports focused on customer satisfaction, on-time performance, communication, and capacity.
Director of Operations
American Expediting
Pittsburgh
06.1996 - 06.2020
- Directed opening of 40 locations nationwide, focusing on property acquisition and workforce recruitment.
Facilitated establishment of warehouses to enhance supply chain operations.
Streamlined processes for hiring employees and selecting contractors during expansion.
Managed coordination efforts for property selection and contractor engagement across multiple sites. - Directed comprehensive operations, achieving expansion from 3 million to 56 million in annual sales
- Launched national call center coordinating agent network facilitating shipment execution in 150 markets
- Launched critical care call center targeting life science, clinical trials, pharmaceuticals, time and temperature sensitive shipments, and radiopharmaceuticals across nation.
Operations Manager
American Expediting
Pittsburgh
02.1993 - 06.1996
- Launched American Expediting's third location in Pittsburgh, PA.
Hired contractors and employees for effective team composition.
Oversaw daily operations to maintain high service standards. - Cultivated and secured relationships with local and national customers to form solid foundation
- Achieved overall sales growth to 175K in just 15 months following startup
Director of Restaurant Operations
Italian Oven Restaurant
Columbia
11.1991 - 02.1993
- Successfully opened four new restaurants by coordinating site construction and staffing.
Directed construction plans, hiring processes, stocking procedures, and site decoration.
Administered daily operations to maintain high standards of service delivery. - Elevated overall sales by 156%.
- Honored with title of best new Italian restaurant in 1992 in Columbia, SC
- Oversaw P&L, food, and labor expenses across all four restaurants.
General Manager
Italian Oven Restaurant
Greensburg
05.1990 - 11.1991
- Managed daily operations of restaurant, overseeing P & L, procurement, food, and labor expenses.
- Trained owners and general managers for future store openings
- Boosted sales by 41% while decreasing labor costs by 10% and food expenses by 13%
- Visited corporate-owned stores on consulting basis to enhance sales and reduce costs
Hub Manager
United Parcel Service, UPS
New Stanton
02.1988 - 03.1990
- Oversaw hub operations at largest sorting facility in US
- Leading hub productivity in entire northeast region
- Recognized as youngest person promoted to hub manager in hub's history.
- Launched Next Day air facility in Philadelphia, PA
- Assisted in boosting productivity at low-performing hubs in Willow Grove, PA and Saddlebrook, NJ
- Led educational sessions as teacher and presenter at People's Workshop training seminars.
Hub Supervisor
United Parcel Service, UPS
New Stanton
09.1982 - 02.1988
- Managed unload, sort, and load processes during tenure
- Managed dispatch activities alongside yard jockey oversight
- Collaborated within IT department and hub expansion team initiatives
- Recognized for performance enhancements exceeding 25% in hub operations across all 3 shifts
- Contributed to 2nd Day Air improvement team in Louisville, KY
Package Car Delivery Driver
United Parcel Service, UPS
New Stanton
05.1981 - 09.1982
- Transitioned to full-time status, managing a dedicated delivery route
- Executed scratch and under for majority of tenure
- Achieved certification in safety and received commendation for customer satisfaction along route
PT Hub Supervisor
United Parcel Service, UPS
New Stanton
09.1979 - 05.1981
- Managed loading, unloading, and sorting operations
- Established multiple productivity records
- Elevated to full-time package car driver role with full-time management designation
PT Package Unloader
United Parcel Service, UPS
New Stanton
08.1978 - 09.1979
- Facilitated trailer unloading operations over 4 hours each day
- Facilitated training for all new unloaders during orientation day
- Earned recognition as top performer
Education
Some College (No Degree) - Mechanical Engineering
University of Penn State
McKeesport, PASome College (No Degree) - Business Management
University of Pittsburgh
Pittsburgh, PASkills
- Pricing strategy and structuring
- Customer onboarding and relationship management
- Contract negotiation
- Market analysis
- Project management
- Coaching and mentoring
- Proposal development and presentations
- Sales and marketing leadership
- Process improvement
- Performance metrics
- Operational efficiency
- Organizational development
- Logistics management
- Business development
- Customer retention strategies
- Cost analysis and savings
Timeline
VP of Commercial Solutions and Customer Expereince
American Expediting
01.2024 - Current
VP of Vendor and Agent Network
American Expediting
06.2022 - 12.2024
VP of Operations
American Expediting
06.2020 - 06.2024
Director of Operations
American Expediting
06.1996 - 06.2020
Operations Manager
American Expediting
02.1993 - 06.1996
Director of Restaurant Operations
Italian Oven Restaurant
11.1991 - 02.1993
General Manager
Italian Oven Restaurant
05.1990 - 11.1991
Hub Manager
United Parcel Service, UPS
02.1988 - 03.1990
Hub Supervisor
United Parcel Service, UPS
09.1982 - 02.1988
Package Car Delivery Driver
United Parcel Service, UPS
05.1981 - 09.1982
PT Hub Supervisor
United Parcel Service, UPS
09.1979 - 05.1981
PT Package Unloader
United Parcel Service, UPS
08.1978 - 09.1979
Some College (No Degree) - Mechanical Engineering
University of Penn State
Some College (No Degree) - Business Management
University of Pittsburgh
Similar Profiles
Richard J. KarlinchakRichard J. Karlinchak
Operations Manager at American ExpeditingOperations Manager at American Expediting
Cory WilliamsCory Williams
National Sales Director at American ExpeditingNational Sales Director at American Expediting
Alex TerryAlex Terry
Operations Supervisor at American ExpeditingOperations Supervisor at American Expediting
RYAN REIDELBACHRYAN REIDELBACH
Operations Manager at W.H. SmithOperations Manager at W.H. Smith