Mark Scherer
Rio Rancho
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Offering analytical mindset and excellent communication skills, eager to learn and develop in dynamic environment. Brings ability to quickly grasp business operations and learning new systems
Overview
15
15
years of professional experience
Work History
General Manager
Travelodge, Avantic Lodging Enterprises
01.2022 - 01.2023
- Managed a 158-room hotel and 28-seat diner
- Increased sales in Hotel by 28%, Diner sales by 41%, and improved EBITA by 16% combined metrics
- Increased hotel productivity by 15% through improving processes, creating efficiencies, and lowering labor costs
- Increased customer satisfaction surveys by 32% year-over-year by implementing several initiatives utilizing previous survey results
- Ensured food safety compliance and implemented strategies to reduce food cost by 26% within 7 months
Customer Service Representative I
T-Mobile
01.2013 - 01.2021
- Consistently ranked as a top performer 6 out of 9 years, resolving customer inquiries and technical issues
- Provided comprehensive new hire training on account management, billing, device/software troubleshooting resulting in higher retention rates and higher employee engagement scores and overall job satisfaction
- Worked with RF Engineering team to resolve service issues, escalated issues to proper teams to achieve resolutions for customers
Assistant Manager
Walmart
01.2015 - 01.2016
- Leveraged resources and training to maximize employee productivity and achieve store goals
- Contributed to increased productivity by implementing stocking initiatives
- Expense controls through effective management of supplies budget, creating systems not implemented in store prior to my employment
- Managed overnight operations, including cash register/self-checkout resets, scheduling, and associate training/mentorship
Co-Manager
Walmart
01.2008 - 01.2013
- Implemented strategies to reduce shrink, accident costs, and controllable expenses
- Achieved year-over-year reductions in shrink (6.8%), accident costs (15.6%), and controllable expenses (4.5%)
- Optimized inventory management through stronger vendor partnerships and enhanced associate and management training, and implementing company technologies
- Streamlined processes for front end operations, backroom operations, bakery and deli operations that resulted in shorter wait times at registers, improved efficiency of backroom team to achieve goals easier and faster; developed production plans that resulted in higher sales due to fresher products, and just in time delivery concepts to impact product availability at peak shopping times
Education
Retail Management/HR
CNM
Albuquerque, NMSkills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Effective leader
- Training and coaching
- Customer relations
- Inventory control
- Administrative skills
- P&L management
- Client relations
- Facility management
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised teams between 6 - 350 staff members.
Timeline
General Manager
Travelodge, Avantic Lodging Enterprises
01.2022 - 01.2023
Assistant Manager
Walmart
01.2015 - 01.2016
Customer Service Representative I
T-Mobile
01.2013 - 01.2021
Co-Manager
Walmart
01.2008 - 01.2013
Retail Management/HR
CNM
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