Mark Serafin
Minneapolis, MN 55413
Summary
Dynamic owner/operator of Darby's Pub & Grill with a proven track record in operations management and staff training. Successfully enhanced service quality and fostered teamwork, while optimizing inventory and vendor relationships. Skilled in business planning and human resources, driving efficiency and customer satisfaction in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Darby's Pub & Grill
01.2011 - 12.2022
- Managed daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented staff training programs to enhance service quality.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Established vendor relationships to negotiate favorable pricing and timely deliveries.
- Managed day-to-day business operations.
- Fostered a positive work environment by promoting teamwork and open communication.
Education
Associate of Arts - Business
University of Minnesota
Minneapolis, MN06-1992
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Payroll processing
- Human resources
- Staffing
- Budget development
Timeline
Owner/Operator
Darby's Pub & Grill
01.2011 - 12.2022
Associate of Arts - Business
University of Minnesota