MARK SHAFFER
Ossining,NY
Summary
Dynamic leader with proven expertise in freight operations management and staff supervision honed at Tforce Freight. Excelled in enhancing team productivity through effective performance monitoring and task delegation. Improved efficiency by strategically rerouting drivers and loads to reduce empty miles. Successfully rallied dock in order to make cut times for schedules to ensure freights on time arrival. Skilled in fostering strong client relationships, leading to significant repeat business at American Property Image. Demonstrates a keen ability to improve operational efficiency and foster a positive, high-output work environment.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Tforce Freight
03.2020 - Current
- Managed entire operations staff for line haul operations and road dispatch.
- Managed drivers by assigning routes and tractors.
- Approved OT, called drivers in to handle hot freight or extra runs.
- Conducted regular performance evaluations for direct reports.
- Reviewed LYTX videos with drivers identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Issued discipline to drivers in accordancewith both companyand Union standards.
- Oversaw logistics coordination for seamless transportation of freight between dock, city, and road operations.
- Was a source of positivity in a cold and negative environment.
Owner
American Property Image
06.2010 - 10.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Forklift Operator
Allen Distribution
05.2008 - 01.2010
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
None - Computer Science
Mercyhurst University
Erie, PASkills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
Languages
English
Native or Bilingual
Spanish
Professional Working
Hobbies
- Hiking and exploring the unknown
- Avid trader, stock market / Crypto enthusiast
- Dog training, obedience and specialty
Timeline
Operations Supervisor
Tforce Freight
03.2020 - Current
Owner
American Property Image
06.2010 - 10.2020
Forklift Operator
Allen Distribution
05.2008 - 01.2010
None - Computer Science
Mercyhurst University
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