MARK SHELTON
Mooresville,NC
Summary
Resourceful logistics professional able to smoothly handle routine needs and challenging obstacles. Coordinate efficient supply chain operations with excellent leadership and planning abilities. Keep materials moving on-time and costs low by objectively analyzing and improving every process.
Overview
7
7
years of professional experience
Work History
Driver Manager
Knight Transportation
Charlotte, NC
07.2022 - Current
- Supervised 25 - 35 drivers, while assisting with route details and load details.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Worked with the region (5 terminals) on fuel costs and maintaining accurate accounts of each driver in regards to fuel.
- Maintained data accuracy and integrity.
- Implemented corrective action plans for drivers below the companies goals.
- Maintained positive work atmosphere through professional communication and results-driven mindset focused on empowering drivers to accomplish objectives.
- Tracked and managed assigned drivers' schedules with planned time off, holiday pay compliance and vacations.
Freight Dispatcher - Terminal Co-Leader
Brave Freight
Tampa, FL
05.2021 - 07.2022
- Coached and mentored junior dispatchers, sharing insights and best practices to elevate their performance in managing freight assignments.
- Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Made outbound calls brokers to book freight via the spot market and negotiated rates.
- Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.
Student Manager
Chartwells
Lakeland, FL
10.2016 - 03.2021
- Determined student service needs and provided mentoring or connected with coaching services.
- Promoted campus resources to individual students to support retention and foster engaged student experiences.
- Controlled labor costs by using demand-based workflows.
- Championed new policies and regulations to minimize production errors and incidents.
- Oversaw employee recruitment, training and onboarding processes.
- Investigated customer complaints, identifying and changing processes to remove faults.
Education
Bachelor of Science - Organizational Leadership -
Southeastern University
Lakeland, FL04.2021
Diploma -
Habersham Central High School
Clarkesville, GA05.2016
Skills
- Customer Service
- Procedure Development
- Staff Management
- Improvement planning
- Transportation Coordination
- Data Entry
Additional Information
Authorized to work in the US for any employer
Middle Initial
D
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver Manager
Knight Transportation
07.2022 - Current
Freight Dispatcher - Terminal Co-Leader
Brave Freight
05.2021 - 07.2022
Student Manager
Chartwells
10.2016 - 03.2021
Bachelor of Science - Organizational Leadership -
Southeastern University
Diploma -
Habersham Central High School