Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mark Shroyer

South Bend,IN

Summary

Innovative professional with expertise in promoting career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.

Overview

35
35
years of professional experience

Work History

Senior Nuclear Pharmacy Technician

Cardinal Health
02.2004 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured and compounded medications following standard procedures.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Developed and implemented improvements to pharmacy organization system.

First Steps Case Worker

Anthony Wayne Services
09.2000 - 02.2004
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Conducted home visits to assess living environment and provided appropriate referrals.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
  • Assisted clients in preparing applications for social security benefits, housing and assistance programs.
  • Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
  • Advocated for client rights and represented client interests at administrative hearings.
  • Facilitated client support groups to provide resources and assistance.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Collaborated with other professionals to plan and coordinate care for clients..

Investigator/Senior Law Enforcement Specialist

United States Air Force, USAF
06.1988 - 02.1996
  • Investigated all violations of the Uniform Code of Military Justice involving military and civilian personnel. Cases involved rape, murder, arson, car bombings, drive by shootings, gang activity, thefts, harassing phone calls and forgery.
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
  • Coordinated with law enforcement agencies to respond to security incidents and emergencies.
  • Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
  • Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.
  • Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

No Degree - Sociology

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN

No Degree - Criminal Justice

Community College of The Air Force
Montgomery, AL

Skills

  • Resolving Complaints
  • Staff Leadership
  • Staff Development
  • Records Preparation
  • Drug Compounding
  • Organization and Prioritization
  • Quality Assurance and Control
  • Problem-Solving Skills
  • Advanced Math Skills
  • Monitor Pharmacy Security

Languages

American Sign Language
Elementary

Timeline

Senior Nuclear Pharmacy Technician

Cardinal Health
02.2004 - Current

First Steps Case Worker

Anthony Wayne Services
09.2000 - 02.2004

Investigator/Senior Law Enforcement Specialist

United States Air Force, USAF
06.1988 - 02.1996

No Degree - Sociology

Indiana University - Purdue University Fort Wayne

No Degree - Criminal Justice

Community College of The Air Force

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Mark Shroyer