Terisia Joseph
Conroe,TX
Summary
Dynamic Senior Certified Pharmacy Technician with Walgreens, skilled in immunization administration and team collaboration. Successfully mentored junior staff, enhancing workflow efficiency and compliance. Implemented effective inventory management strategies, significantly reducing waste while ensuring optimal stock levels. Committed to delivering exceptional customer service and maintaining HIPAA compliance in all operations.
Overview
10
10
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
11.2021 - Current
- Supervised daily pharmacy operations to ensure compliance with regulations and safety standards.
- Mentored junior pharmacy technicians, enhancing team skills and improving workflow efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Led training sessions on medication handling procedures for new staff members.
Certified Pharmacy Technician
Walgreens
01.2019 - 11.2021
- Oversaw medication dispensing processes, ensuring compliance with established pharmacy protocols.
- Mentored and trained new pharmacy technicians on operational procedures and customer service standards.
- Implemented inventory management strategies, reducing medication discrepancies and improving stock accuracy.
- Collaborated with healthcare professionals to provide optimal patient care through effective medication management.
Pharmacy Technician
Walgreens
12.2017 - 01.2019
- Managed prescription processing and medication dispensing with accuracy and efficiency.
- Trained and mentored new pharmacy technicians on operational procedures and customer service standards.
- Collaborated with pharmacists to ensure accurate medication verification and patient safety protocols.
- Streamlined inventory management through regular stock assessments and timely restocking initiatives.
Head Cashier
Walgreens
08.2015 - 12.2017
- Supervised daily cash operations, ensuring accurate transactions and adherence to company policies.
- Trained and mentored cashiers on customer service excellence and operational procedures.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Managed inventory control for cash drawer supplies, optimizing resource availability.
- Managed customer inquiries regarding photo services, ensuring high levels of satisfaction.
- Advised clients on skincare routines and product selections tailored to individual needs
Education
High School Diploma -
The Woodlands Preparatory
Tomball, TXSkills
- Immunization administration
- Problem-solving skills
- Insurance billing
- Insurance verification
- HIPAA compliance
- Workflow optimization
- Team collaboration
- Drug inventory control
- Medication therapy management
- Staff training and development
- Customer service
- Data entry
- Heartsaver first aid CPR AED (first aid CPR AED)
- Resolving complaints
- Customer identification checks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Certified Pharmacy Technician
Walgreens
11.2021 - Current
Certified Pharmacy Technician
Walgreens
01.2019 - 11.2021
Pharmacy Technician
Walgreens
12.2017 - 01.2019
Head Cashier
Walgreens
08.2015 - 12.2017
High School Diploma -
The Woodlands Preparatory