Danika Bounkhoul
Summary
Efficient Senior Certified Pharmacy Technician with knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
09.2020 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Personal Assistant
Department Of Rehabilitation Services State Of IL
10.2017 - 03.2019
- Oversaw, directed and helped hire other staff
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Developed strong and trusting rapport with each client to facilitate best possible care and assistance
- Assisted wheelchair bound client with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Maintained appropriate filing of personal and professional documentation.
Direct Support Person
Southern Illinois Community Support Services
02.2015 - 10.2016
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored client behaviors and emotional states, reporting concerns and documenting information.
- Maintained strong knowledge of medications and medical terminology through continued education and seminars.
- Helped clients with taking and charting daily medications.
Direct Support Professional
Community Living Options
06.2009 - 02.2015
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Documented current client information to updated forms, including vital signs, behaviors and eating habits
- Developed strong and trusting rapport with each client to facilitate best possible care and assistance
- Maintained professionalism in emergency situations, assisting staff members in safe actions and monitoring patients.
Education
Associate of Science - Psychology
Johnwood Community College
Quincy, IL05.2010
Skills
- Compassionate client care
- Administering medication
- Client safety and first aid
- Care plan management
- Drug administration trained
- Manual and Automated Medication Dispensing
- Workflow Optimization
- Time Management
- Medication Dispensing
- Immunization Administration
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
Walgreens
09.2020 - Current
Personal Assistant
Department Of Rehabilitation Services State Of IL
10.2017 - 03.2019
Direct Support Person
Southern Illinois Community Support Services
02.2015 - 10.2016
Direct Support Professional
Community Living Options
06.2009 - 02.2015
Associate of Science - Psychology
Johnwood Community College