Dayanne Romero
West Chicago,IL
Summary
Accomplished Senior Certified Pharmacy Technician with a proven track record at Walgreen's Pharmacy, showcasing strong organizational and communication skills. Excelled in patient advocacy and claims resolution, enhancing customer service and healthcare collaboration. Expert in maintaining HIPAA-compliant records and creating positive relationships, demonstrating both hard and soft skills essential for high-quality care provision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
03.2021 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Advocated for patients' compliance with medication guidelines.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Bachelor of Science - Nursing
Aurora University
Aurora, IL12-2024
Skills
- Patient confidentiality
- Basic nursing care
- Problem-solving abilities
- Hardworking and Responsible
- Strong organizational skills
- Quality of care standards
- Multitasking Abilities
Certification
- Pharmacy Technician License- State of Illinois since 04/2021
- Certified Pharmacy Technician (CPhT)- Pharmacy Technician Certification Board since 04/2024
- Basic Life Support- American Heart Association since 11/2022
Clinical Experience
- Principles of Nursing I: The Pearl of Orchard Valley- 60 hours
- Principles of Nursing II: Northwestern Medicine Valley West Hospital- 70 hours
- Psychiatric-Mental Health Nursing: Ascension Mercy Medical Behavioral Health- 42 hours
- Nursing-A Global Community Outlook: Various Locations- 42 hours
- Medical Surgical Nursing I: Endeavor Health Edward Hospital- 130 hours
- Nursing Care of the Family/OB: Northwestern Medicine Delnor Hospital- 56 hours
- Nursing Care of the Family/Pediatric: Granger Middle School- 56 hours
- Medical Surgical Nursing II: Endeavor Health Edward Hospital- 70 hours
Total Clinical Hours: 526 hours
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
03.2021 - Current
- Pharmacy Technician License- State of Illinois since 04/2021
- Certified Pharmacy Technician (CPhT)- Pharmacy Technician Certification Board since 04/2024
- Basic Life Support- American Heart Association since 11/2022
Bachelor of Science - Nursing
Aurora University
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