Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shana Baker

Maywood,Illinois

Summary

I wish to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an Attentive and focused healthcare professional offering many hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.

Overview

22
22
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens Pharmacy
06.2002 - 06.2024
  • Effectively resolve insurance rejections and other billing issues
  • Communicate directly with doctor’s offices via telephone, fax, or email
  • Provide friendly customer service at drop-off and pick-up counters
  • Manage pharmacy inventory through proper medication ordering, returns, and store transfers
  • Assist with collecting data for audits.
  • Supervised pharmacy technicians and coordinated day-to-day assignments.

Senior Pharmacy Technician

Ann & Robert H. Lurie Children’s Hospital
09.2018 - 05.2024
  • Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
  • Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
  • Assured quality control measures were met during compounding procedures for specialty items such as total parenteral nutrition solutions and chemotherapy preparations.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.

Lead Pharmacy Prior Authorization and Appeals Certified Technician

Catamaran/Optum Rx
11.2014 - 09.2018
  • Assisting supervisors with training and mentoring new employees
  • Proactively coaching reps to improve productivity
  • Prioritizing daily task to efficiently maximize work productivity
  • Responsible to work on escalations such as cancels and pends within RxClaim/RxAuth/PAS
  • Effectively assist in uploading and forwarding case files for misdirected appeals
  • Actively process and review prior authorization requests via phone and fax.
  • Trained new technicians, fostering a supportive learning environment that boosted team performance.

Education

Associate of Science - Nursing

Rasmussen University
Aurora, IL
06.2024

High School Diploma -

Westinghouse Career Academy
Chicago, IL
06.2003

Skills

  • Problem-solving skills
  • Direct Patient Care
  • Patient Assessments
  • Patient Monitoring
  • Infection control standards
  • Critical Thinking
  • Pharmaceutical Calculations
  • Patient confidentiality
  • Sterile technique
  • Medication Administration
  • Vitals monitoring
  • Task Prioritization

References

Available Upon Request

Timeline

Senior Pharmacy Technician

Ann & Robert H. Lurie Children’s Hospital
09.2018 - 05.2024

Lead Pharmacy Prior Authorization and Appeals Certified Technician

Catamaran/Optum Rx
11.2014 - 09.2018

Senior Certified Pharmacy Technician

Walgreens Pharmacy
06.2002 - 06.2024

Associate of Science - Nursing

Rasmussen University

High School Diploma -

Westinghouse Career Academy

Similar Profiles

CREATE PROFILE
Shana Baker