Summary
Overview
Work History
Education
Skills
Timeline
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Mark Sikes

Whiteville,NC

Summary

Highly motivated, hardworking individual seeking employment within your company. I am looking for a challenging position that utilizes my skills, knowledge, and opportunity for growth and advancement. I have 10 plus years of experience as a manager.

Overview

18
18
years of professional experience

Work History

Virtual Solutions Banker

Truist Bank
11.2022 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Pawnbroker

Pawn South
06.2018 - 11.2022
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.

Manager

Quality Cleaners
03.2007 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate of Science - Forest Management Technology

Southeastern Community College
Whiteville, TN
06-2003

High School Diploma -

Whiteville High School
Whiteville, NC
06-1998

Skills

  • Cross-selling expertise
  • Developing customer relationships
  • Money transfers
  • Self-motivated nature
  • Follow-up skills
  • Educating clients

Timeline

Virtual Solutions Banker

Truist Bank
11.2022 - Current

Pawnbroker

Pawn South
06.2018 - 11.2022

Manager

Quality Cleaners
03.2007 - 08.2022

Associate of Science - Forest Management Technology

Southeastern Community College

High School Diploma -

Whiteville High School

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Mark Sikes