MARK SILVA
Chicago
Summary
Dynamic culinary professional with extensive experience at Chick-fil-A, excelling in food preparation and kitchen safety. Proven ability to train staff and enhance team efficiency, while maintaining high standards of cleanliness and organization. Strong problem-solving and communication skills ensure exceptional customer service and operational success in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Greeter
The Submarine Pier Inc.
Chicago
06.2021 - Current
- Processed customer transactions efficiently using cash register system.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the dining area.
- Handled cash, credit, and debit transactions accurately.
- Stocked merchandise and supplies to promote product availability.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
BOH Line Cook
Chick-fil-A
Chicago
08.2023 - 12.2024
- Prepared and cooked menu items according to Chick-fil-A standards.
- Maintained cleanliness and organization of kitchen workstations during shifts.
- Collaborated with team members to ensure efficient kitchen operations.
- Operated cooking equipment, including fryers, grills, and ovens safely.
- Monitored food quality and freshness throughout the cooking process.
- Followed health and safety guidelines to ensure a safe work environment.
- Assisted in training new kitchen staff on proper cooking techniques.
- Adapted quickly to changing orders during busy service periods.
- Assisted in training new line cooks on duties related to their position within the kitchen staff hierarchy.
- Monitored inventory levels of supplies needed for daily operations in the kitchen line cook station.
Sales/Floor Staff Member
Party City
Chicago
08.2022 - 03.2023
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of floor displays and merchandise.
- Collaborated with team members to restock shelves and manage inventory.
- Handled customer complaints and resolved issues promptly and professionally.
- Trained new staff on store policies and customer service best practices.
Education
High School Diploma -
Chicago Bulls Noble College Prep
Chicago, IL06.2024
Some College (No Degree) - Criminal Justice
Saint Xavier University
Chicago, ILSkills
- Food preparation
- Kitchen safety
- Inventory management
- Time management
- Customer service
- Employee training
- Communication skills
- Problem-solving
- Attention to detail
- Adaptability
- Food safety
Certification
- Food Safety Certification- CFA Training Course
- FEMA certification- Self-Made certification
- HR Certification- Self-made certification
Languages
English
Full Professional
Spanish
Limited
Timeline
BOH Line Cook
Chick-fil-A
08.2023 - 12.2024
Sales/Floor Staff Member
Party City
08.2022 - 03.2023
Cashier/Greeter
The Submarine Pier Inc.
06.2021 - Current
High School Diploma -
Chicago Bulls Noble College Prep
Some College (No Degree) - Criminal Justice
Saint Xavier University