Salma Ramos
Chantilly,VA
Summary
Dedicated professional with strong customer service skills. Experienced in cash handling, order processing, and inventory management. Committed to enhancing customer experiences through effective communication and efficient operations.
Overview
1
1
year of professional experience
Work History
Cashier/Greeter
Buffalo Wild Wings
Fairfax, VA
09.2025 - Current
- Greet and assist guests, ensuring smooth entry and exit experiences.
- Operate POS systems to process orders, payments, and takeout transactions
- Handle incoming customer calls, provide accurate information, and resolve costumer inquiries to ensure a positive service experience.
- Accurately bag food orders while ensuring proper item organization, order completeness, and adherence to food safety and quality standards.
- Restock dressings, produce, and other food prep items to maintain consistent product availability.
Treat Team Member
Rita's Ice
Chantilly, VA
03.2025 - 09.2025
- Provided excellent customer service in a fast-paced environment .
- Prepared and served a variety of frozen treats to customers.
- Performed opening and closing duties such as setting up displays and restocking items.
- Earned promotion to Shift Leader within five months of joining, leading daily operations, coaching teammates, and driving an increase in task completion
- Maintained strict cash-handling controls, logged deposits, and securely transported bundles to vault, reporting discrepancies immediately.
- Maintained and updated the daily production sheet to record output, material usage, and machine performance, ensuring accurate documentation and smooth production workflow.
- Managed ice-making processes by operating and monitoring ice machines, conducting quality checks, and resolving issues to maintain continuous and reliable production.
Education
High School Diploma -
Westfield High School
Chantilly, VASkills
- Customer service
- Time management
- Daily reporting
- Communication skills
- Inventory restocking
- Online orders preparation
- Order processing
- Cash register systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Greeter
Buffalo Wild Wings
09.2025 - Current
Treat Team Member
Rita's Ice
03.2025 - 09.2025
High School Diploma -
Westfield High School