Mark Singletary
Midloathian
Summary
Retired dedicated transportation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
Work History
General Operations Manager
New York City Transit Authority
11.2017 - 03.2021
- Learned operational processes and safety protocols in dynamic work environments.
- Assisted in coordinating daily workflow to optimize team productivity.
- Engaged with team members to enhance communication and collaboration efforts.
- Monitored equipment functionality, ensuring reliability and reducing downtime.
- Adapted quickly to new tools and technologies, improving task efficiency.
- Contributed to maintaining cleanliness and organization of work areas for safety compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with internal, external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Desk Superintendent
NYCTA
09.2004 - 11.2017
- Oversaw daily operations, ensuring compliance with safety regulations and standards.
- Implemented process improvements to enhance workflow efficiency and team productivity.
- Trained and mentored staff on operational best practices and company policies.
- Coordinated project schedules, aligning resources to meet critical deadlines.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
Console Train Dispatcher
NYCTA
09.2000 - 10.2004
- Coordinated train movements to ensure timely arrivals and departures across multiple lines.
- Monitored real-time system data to manage service disruptions and implement corrective actions.
- Communicated effectively with train operators, ensuring adherence to safety protocols and schedules.
- Analyzed operational reports to identify opportunities for improving efficiency and service reliability.
- Mentored junior dispatchers, providing training on tools and procedures for effective train management.
- Collaborated with maintenance teams to schedule repairs, minimizing service interruptions for customers.
- Collaborated with maintenance teams to ensure track availability and minimize service disruptions.
- Enhanced train dispatch efficiency by implementing advanced scheduling techniques.
- Answered phone calls and responded to customer emails.
Train Operator
NYCTA
03.1992 - 09.2000
- Operated trains safely and efficiently, adhering to established protocols.
- Monitored train systems for operational integrity and timely responses to issues.
- Coordinated with dispatchers to ensure seamless scheduling and communication.
- Conducted routine inspections of equipment to maintain performance standards.
- Trained junior operators on safety procedures and operational techniques.
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
- Assisted passengers with special needs, ensuring their comfort and accessibility during travel on the trains.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
Train Conductor
NYCTA
11.1988 - 03.1992
- Ensured safe and efficient train operations through adherence to safety protocols and regulations.
- Coordinated with dispatchers to manage schedules, delays, and emergency situations effectively.
- Conducted thorough inspections of train equipment and systems to guarantee operational readiness.
- Mentored junior conductors on best practices for passenger engagement and safety compliance.
- Communicated critical information regarding route changes and operational updates to passengers promptly.
- Communicated with train dispatchers to obtain and adjust directions.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
Education
High School Diploma -
Erasmus Hall High School
Brooklyn, NY06-1980
Skills
- Relationship building and management
- Project coordination
- Project management
- Quality assurance
- Staff management
- Scheduling coordination
Timeline
General Operations Manager
New York City Transit Authority
11.2017 - 03.2021
Desk Superintendent
NYCTA
09.2004 - 11.2017
Console Train Dispatcher
NYCTA
09.2000 - 10.2004
Train Operator
NYCTA
03.1992 - 09.2000
Train Conductor
NYCTA
11.1988 - 03.1992
High School Diploma -
Erasmus Hall High School
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