Mark Smith
Bowling Green,KY
Summary
Accomplished Social Service Director with a proven track record at Encore Healthcare, adept in client needs assessments and public assistance programs. Leveraging strong organizational skills and multicultural sensitivity, I excel in community outreach and client advocacy, significantly enhancing service delivery and client satisfaction.
Overview
30
30
years of professional experience
Work History
Social Service Director
Encore Healthcare
Brownsville, KY
06.2024 - Current
- Ensured compliance with all state regulations concerning social service programs.
- Conducted assessments of client needs and developed plans for providing appropriate services.
- Served as a liaison between clients, staff members, and external agencies.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Completed day-to-day duties accurately and efficiently.
Case Manager
NECCO
Bowling Green , KY
04.2023 - 04.2024
- Participated in interdisciplinary team meetings to discuss treatment options.
- Conducted home visits to assess the safety of living environments for clients.
- Provided crisis intervention support for clients in emergency situations.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Conducted home visits to assess living conditions and support needs.
- Monitored client progress through regular follow-ups and case reviews.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Provided referrals to appropriate medical, mental health, and social services.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Case Manager
Allen Co. Drug Court
Bowling Green, USA
09.2022 - 03.2023
- Work with participants with criminal charges related to addiction issues to avoid jail/prison time while participating in drug court giving them an opportunity to get clean and sober while being able to reconnect with families friends and communities
- Case manager monitors adherence to drug court guidelines, principles and requirements and reports to Judge weekly in regard to compliance and progress
- Communicate with community partners in reference to progress and making self help meeting requirements, therapy and working with sponsor
Child Focused Recruitment Model Specialist
Wendy's Wonderful Kids Recruitment Unit
01.2018 - 08.2020
- Work as Adoption Recruiter, aiding in permanency by researching case/agency files to find possible adoptive placements for committed youth
- Conduct online searches in partnership with caseworker(s), school personnel and private foster care agencies in an effort to find permanency for the committed youth
- Make monthly visits, help maintain existing sibling connections
Social service Clinician II
CHFS DAIL
10.2009 - 01.2018
- Attended District Court hearings for full and emergency appointments, guardianship/conservatorship cases
- Compiled annual court reports for 60-70 state wards
- Managed medical, finances and assets; set up pre-need burials, and paid monthly bills for those wards
- Met monthly/quarterly with clients and attended meetings on their behalf
Social Service Clinician II
CHFS DCBS P&P
03.2007 - 10.2009
- On an ongoing Foster Care unit I worked toward reuniting children with birth parents
- Kept CQA and case plans current
- Made monthly/quarterly home visits with children, birth parents and foster parents
- Provided courtesy visits for workers across the state who had a child placed in Warren Co
- Attended court hearings, provided reports to the courts assessing progress or lack of on case plans by the birth parents
CHFS DCBS FS
02.2003 - 03.2007
- Assisted clients to apply for SNAP, KTAP and Medicaid benefits
- Completed recertification(s) for SNAP, KTAP and Medicaid programs
- Maintained continuing education and kept up with policy and procedure changes to assure accurate case work
Verizon Wireless
10.1999 - 02.2003
- Took customer calls, uploaded minutes to prepaid phones
- Added features to customer accounts
- Troubleshot non-working phones
- As supervisor monitored Customer service Representatives
- Dealt with escalated callers when Service reps were unable to help customer
- Coached/mentored customer service representatives
- Conducted staff evaluations and assisted in hiring and firing of staff as needed
Lifeline Home Health
12.2000 - 10.2001
- Completed assessments for Medicaid Waiver in 3 counties
- Conducted monthly home visits with clients to assess patient satisfaction
- Collaborated with nurses and aides to assess service delivery to patients
LifeSkills
03.1995 - 03.1997
- Worked with outpatient mental health clients to minimize inpatient hospitalizations
- Coordinated services with therapists and psychiatrists, for medication assistance programs for the clients
- Obtained furniture donations, Referrals to other community programs and transportation help for clients
- Monitored medication compliance and patient stability through home visits
- Helped clients apply for Social Security Disability Benefits
- Filed mental health warrants when client was deemed a threat to self or others
Education
B. S. - Social Work
Western Kentucky University
01.1994
Skills
- Written and verbal communication
- Client meetings
- Community outreach
- Client needs assessments
- Public assistance programs
- Multicultural sensitivity
- Client advocacy
- Social services
- Professional demeanor
- Multitasking Abilities
- Organizational skills
- Active listening
- Problem-solving
References
Available upon request
Timeline
Social Service Director
Encore Healthcare
06.2024 - Current
Case Manager
NECCO
04.2023 - 04.2024
Case Manager
Allen Co. Drug Court
09.2022 - 03.2023
Child Focused Recruitment Model Specialist
Wendy's Wonderful Kids Recruitment Unit
01.2018 - 08.2020
Social service Clinician II
CHFS DAIL
10.2009 - 01.2018
Social Service Clinician II
CHFS DCBS P&P
03.2007 - 10.2009
CHFS DCBS FS
02.2003 - 03.2007
Lifeline Home Health
12.2000 - 10.2001
Verizon Wireless
10.1999 - 02.2003
LifeSkills
03.1995 - 03.1997
B. S. - Social Work
Western Kentucky University
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