Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mark Smith

Lake Grove

Summary

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Technician

Genready Inc,
01.2020 - 02.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

Electrical Apprentice

IBEW Local 25
12.2017 - 01.2020
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Terminated wiring and connected circuits with correct techniques.
  • Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Spliced, joined and connected wire to accurately install new electrical systems.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.

Mechanic /Office Manager

J&M Automotive
07.2007 - 12.2017
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Disassembled defective parts to make proper repairs.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Participated in ongoing training programs to stay current on industry trends and best practices.

Education

High School Diploma -

Rocky Point High School
Rocky Point
06-2005

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Problem and issue resolution
  • Power tool proficiency
  • Repair techniques
  • Documentation and reporting

Certification

  • 5 years Generac Certified
  • 2 years liquid Cool Certified
  • Home Depot Certified as a Generac Installer


Timeline

Service Technician

Genready Inc,
01.2020 - 02.2025

Electrical Apprentice

IBEW Local 25
12.2017 - 01.2020

Mechanic /Office Manager

J&M Automotive
07.2007 - 12.2017

High School Diploma -

Rocky Point High School

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Mark Smith