Summary
Overview
Work History
Education
Skills
Timeline
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MARK SMITH

Freeland,Michigan

Summary

Dynamic Parts Specialist with a proven track record at Michigan Kenworth, excelling in stock control and parts identification. Demonstrated exceptional customer service and problem-solving skills, ensuring timely order fulfillment and inventory accuracy. Adept at collaborating with vendors and technicians to enhance operational efficiency and deliver superior service experiences.

Overview

20
20
years of professional experience

Work History

Parts Specialist

Michigan Kenworth
10.2021 - Current
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Issued parts to technicians to complete customers' repairs.

Service Writer

Michigan Kenworth
01.2017 - 01.2021
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Heavy Duty Diesel Mechanic

Michigan Kenworth
06.2012 - 01.2017
  • Inspected vehicle systems to assess function and uncover defects.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Used specialized tools and equipment to diagnose and repair issues with diesel engines.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.

Heavy Duty Mechanic Apprentice

Front Line Service's Inc.
06.2005 - 06.2012
  • Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
  • Inspected and tested firetruck components to certify proper operation and safety.
  • Replaced defective wiring systems, hydraulics, and braking systems to return firetrucks to service.
  • Fabricated and installed custom parts and components to meet specific equipment needs.
  • Restored and modified equipment using welding and metal fabrication techniques.
  • Removed worn or faulty components for replacement or repair.
  • Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on firetrucks.
  • Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
  • Collaborated with team of technicians to complete projects and meet deadlines.

Education

High School Diploma -

SWAN VALLEY HIGH SCHOOL
Saginaw, MI
06-1998

Skills

  • Stock control
  • Shipping and receiving
  • Parts identification
  • Returns processing
  • Packaging and labeling
  • Inventory auditing
  • Warehouse operations
  • Suggestive selling
  • Ordering parts
  • Clean driving record

Timeline

Parts Specialist

Michigan Kenworth
10.2021 - Current

Service Writer

Michigan Kenworth
01.2017 - 01.2021

Heavy Duty Diesel Mechanic

Michigan Kenworth
06.2012 - 01.2017

Heavy Duty Mechanic Apprentice

Front Line Service's Inc.
06.2005 - 06.2012

High School Diploma -

SWAN VALLEY HIGH SCHOOL

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