Mark Soto
Houston,TX
Summary
Dynamic manager with extensive experience at First Cash Pawn, excelling in team leadership and customer service. Proven track record in enhancing customer satisfaction and mentoring staff for career growth. Skilled in performance management and safety procedures, driving operational efficiency and fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Manager
First Cash Pawn
01.2010 - 12.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager
Whataburger
01.2006 - 12.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Manager
RadioShack
01.2004 - 12.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Leader
Little Caesars
01.2002 - 12.2004
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Amon Carter Riverside
Fort Worth, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Schedule preparation
- Performance evaluations
- Negotiation
- Salesforce management
- Safety procedures
- Coaching and mentoring
- Inventory management
Timeline
Manager
First Cash Pawn
01.2010 - 12.2015
Manager
Whataburger
01.2006 - 12.2009
Manager
RadioShack
01.2004 - 12.2006
Shift Leader
Little Caesars
01.2002 - 12.2004
Amon Carter Riverside
Similar Profiles
Diana DiazgonzalezDiana Diazgonzalez
Pawnbroker at First Cash PawnPawnbroker at First Cash Pawn
Adellina TijerinaAdellina Tijerina
Pawnbroker at First Cash PawnPawnbroker at First Cash Pawn
Eric EspinozaEric Espinoza
Store Manager at First Cash PawnStore Manager at First Cash Pawn