Mark soto
Houston,tx
Summary
Dynamic professional with over 10 years of experience in customer service and project management. Skilled in developing training programs, streamlining workflows, and fostering positive customer relationships to drive satisfaction and loyalty.
Detail-oriented Supervisor with expertise in customer service and project management. Known for exceptional time management and communication skills. Committed to enhancing service quality and implementing effective process improvements.
Overview
2026
2026
years of professional experience
Work History
Customer Service Supervisor
South Texas Doors and Trim
01.2015 - 12.2025
- Supervised customer service team to enhance productivity and ensure high-quality service standards.
- Developed training programs for new staff to improve product knowledge and customer interaction skills.
- Implemented process improvements that streamlined workflow and reduced response times for customer inquiries.
- Resolved escalated customer complaints effectively, fostering positive relationships and enhancing customer satisfaction.
Installer
South Texas Doors and Trim
Education
High School Diploma -
Master Senior High School
Houston, TXSkills
- Attention to detail
- Time management
- Positive attitude
- Power tool operation
- Customer service
- Customer relations
- Construction management
- Work orders
- FLUENT IN SPANISH
- Project management
Languages
Spanish
Full Professional
Timeline
Customer Service Supervisor
South Texas Doors and Trim
01.2015 - 12.2025
Installer
South Texas Doors and Trim
High School Diploma -
Master Senior High School