Mark Speigel
Aliso Viejo,CA
Summary
Dynamic leader with proven expertise in account management and customer service, honed at Monarch Diagnostics. Excelled in relationship building and sales development, driving growth and client satisfaction. Skilled in team training and performance optimization, consistently surpassing sales targets. Renowned for mentoring teams to achieve excellence in client relations and operational efficiency.
Overview
20
20
years of professional experience
Work History
Account Manager
Monarch Diagnostics
11.2023 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
District Sales Manager
Safelink Wireless
11.2022 - 11.2023
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Assessed competitive landscape regularly to adapt strategies accordingly and maintain a leading position in the market.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
General Manager
Verizon Wireless
12.2013 - 11.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Received many awards for being #1 in sales volume and small/medium business sales.
Education
Bachelor Of Business -
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Chino High School
Chino, CATrade Certificate - Computer And Information Systems
Bakersfield College
Bakersfield, CASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Goal oriented
- Sales development
- Team Training
- Goals and performance
- Documentation and reporting
Timeline
Account Manager
Monarch Diagnostics
11.2023 - 10.2024
District Sales Manager
Safelink Wireless
11.2022 - 11.2023
General Manager
Verizon Wireless
12.2013 - 11.2022
Bachelor Of Business -
Mt. San Antonio College
High School Diploma -
Chino High School
Trade Certificate - Computer And Information Systems
Bakersfield College
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