Mark Sprankle
Tyrone,PA
Summary
Warranty administrator with 12+ years of experience in claims processing, and invoice review. Known for accuracy, customer service, and process improvements that reduce delays and resolve warranty issues quickly.
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Warranty Administrator
Tyrone Ford
Tyrone, PA
07.2020 - Current
- Collaborated with service technicians to identify and source necessary components for repairs.
- Processed warranty claims, ensuring accurate submission, documentation, and compliance with manufacturer guidelines.
- Process warranty claims efficiently, ensuring compliance with company policies and manufacturer guidelines.
- Coordinate communication between customers, service departments, and manufacturers to resolve warranty issues promptly.
- Maintain accurate records of warranty claims, tracking status updates and outcomes for future reference.
- Review documentation for completeness and accuracy before submitting claims to minimize processing delays.
- Develop and implement process improvements that streamline claim submission workflows and reduce turnaround times.
- Analyze trends in warranty claims to identify recurring issues and recommend solutions to management for resolution.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Parts Manager
Tyrone Ford
Tyrone, PA
07.2020 - Current
- Managed parts inventory, ensuring accurate stock levels for service and retail demands.
- Coordinated special orders, backorders, and expedited shipments to support repair turnaround.
- Supervised parts counter operations, delivering prompt support to technicians and customers.
- Trained staff on catalog lookup, Ford parts identification, and order processing procedures.
Service Manager
TriStar Ford
Tyrone, PA
06.2014 - 07.2020
- Directed service department operations to improve workflow consistency and customer satisfaction.
- Coordinated repair order processing, scheduling, and technician dispatch for timely service completion.
- Reviewed estimates, warranties, and repair recommendations for accuracy and policy compliance.
- Trained service advisors on customer communication, documentation, and dealership procedures.
- Collaborated with parts, sales, and technicians to support accurate vehicle repair coordination.
- Maintained service records, quality standards, and compliance with manufacturer requirements.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Warranty Administor
TriStar Ford
Tyrone, PA
07.2010 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Tyrone High School
Tyrone, PA06-1987
Ford Motor Company
Dearborn, MISkills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
Certification
- CM - Certified Manager Certification
Timeline
Warranty Administrator
Tyrone Ford
07.2020 - Current
Parts Manager
Tyrone Ford
07.2020 - Current
Service Manager
TriStar Ford
06.2014 - 07.2020
Warranty Administor
TriStar Ford
07.2010 - 07.2020
Ford Motor Company
High School Diploma -
Tyrone High School