Mark Sprinkle
Rural Hall,NC
Summary
Resourceful and experienced worker offering expertise in customer service, inventory management, sales experience, and file management. Detail-oriented team player with strong organizational skills. Handles multiple tasks simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Clerk
Buie's Market
08.2022 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Compiled and analyzed data to produce reports.
- Evaluated retail customers' product needs and promoted appropriate store products.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Served high customer volumes during special events, nights, and weekends to increase alcohol sales by 50-80% from year to year.
Server
Hops Burger Bar
05.2022 - 08.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Beer Den Manager
Lowes Foods
07.2020 - 05.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Reduced waste and pursued revenue development strategies to increase beer sales by 12% from before starting.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Francesco's Pizzeria
06.2019 - 07.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
Grocery Manager
Lowes Foods
09.2016 - 06.2019
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team of 20 workers in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Orchestrated performance-oriented environment by closely supporting team members in all departments of the store.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions such as reinforcing 'Student Days' for local college students.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Education
Associate of Science - Project Management
Forsyth Technical Community College
Winston-salem, NC05.2025
Skills
- Training and mentoring
- Supply level management
- Product merchandising
- Health codes compliance
- Suggestive selling
- Liquor, beer, and wine knowledge
- Cash register operation
- Customer service expertise
Certification
- Google Project Management Certificate from Coursera awarded April 30 2024
Timeline
Guest Clerk
Buie's Market
08.2022 - Current
Server
Hops Burger Bar
05.2022 - 08.2022
Beer Den Manager
Lowes Foods
07.2020 - 05.2022
Server
Francesco's Pizzeria
06.2019 - 07.2020
Grocery Manager
Lowes Foods
09.2016 - 06.2019
Associate of Science - Project Management
Forsyth Technical Community College
Similar Profiles
Edward StarzykEdward Starzyk
Junior Assistant Manager at Buyer's Market & Cabinet MarketJunior Assistant Manager at Buyer's Market & Cabinet Market
Aviv MishlerAviv Mishler
Sales Associate at Market MarketSales Associate at Market Market
Skylee NarronSkylee Narron
Courtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, CvsCourtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, Cvs
Maddie SitterleeMaddie Sitterlee
Childcare Volunteer at Grace Baptist TabernacleChildcare Volunteer at Grace Baptist Tabernacle
Caleb MoserCaleb Moser
Outdoor Maintenance Crew Member at Reynolds Park Golf CourseOutdoor Maintenance Crew Member at Reynolds Park Golf Course