MARK STAPLETON
Leesburg,Fl
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
35
35
years of professional experience
Work History
Owner
Hometown Furniture & Thrift
01.2004 - 07.2024
- Managed the day to day operations of running a 7500 sq foot store , Managing employees and volunteers, Scheduling pickups and deliveries
- We are closing the store as we lost our lease as building for sale and current owner doubling rent to make it more attractive to buyers
Furniture Sales Associate
Todays Bedroom One
01.2000 - 01.2000
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
Mattress Store Manager
Discount Mattress Barn
01.1997 - 01.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Warehouse Manager
Sullivan Dental Co
01.1990 - 01.1997
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Education
Bachelor's - Management
Boston College
01.1981
Skills
- Store Management Past 25 years
- Retail for past 48 years
- Relationship Building
- Verbal and written communication
Timeline
Owner
Hometown Furniture & Thrift
01.2004 - 07.2024
Furniture Sales Associate
Todays Bedroom One
01.2000 - 01.2000
Mattress Store Manager
Discount Mattress Barn
01.1997 - 01.2000
Warehouse Manager
Sullivan Dental Co
01.1990 - 01.1997
Bachelor's - Management
Boston College
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