Mark Taaffe
Office Manager
Carlstadt,NJ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Manager, Operations & Facilities
Publicis Re:Sources
New York, NY
01.2019 - Current
- Manage day to day maintenance of office including guests and visitors from other Publicis offices
- Delegated tasks, freeing up time to focus on higher-value activities
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Evaluated systems and procedures, identifying and implementing improvements
- Manage Space Booking App local and global offices
- Liaise with assistants and support staff globally
- Procurement/ Manage contracts with all external suppliers that service office, to include maintenance, cleaning, confidential waste, stationery, kitchen supplies etc. in collaboration with VP Operations US
- Act as Publicis liaison with Landlord and members of Building Management
- Manage new starter and leaver package in collaboration with HR
- Order furniture/office Supplies for office
- Be Green/ Arrange Recycling Controls/ Manage mindfulness to use sustainable items in office
- Arrange all office moves, to include desk and seat allocation, planning space at all times
- Maintain internal and external storage spaces and contracts
- Manage common areas i.e., Kitchen, Open Collaboration Areas and Conference Rooms
- Manage Pitch Setups for New Business
- Work in conjunction with HR Manager on all Health and Safety duties, ensuring that Publicis comply with relevant legislation
- Adhere to local HR related COVID guidelines
- Assist with employee booking spaces in all Publicis Offices worldwide
- Assist with invoice and Vendor management
- Assist with mass shipments of individual teams
- Ad hoc project support for creative and marketing teams
Operations Manager
Publicis Media
New York, NY
11.2015 - 01.2019
- Manage and increase effectiveness and efficiency of teams through improvements to each function as well as coordination and communication between support and business functions
- Develop and implement strategic plan and partnerships for operational solutions for all locations
- Provide day to day support for regional offices including project management for new construction, office improvements, and facilities management
- Lead efforts to evaluate location options and facility opportunities to continually improved operations/efficiencies
- Monitor ServiceNow ticket queue to ensure timely response and completion times
- Collaborate with Procurement and Operation teams to align strategy and ensure all requests are resolved and communicated in timely manner to internal and external parties
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Developed systems to track and log work issues
Operations Project Manager
Zenith Media
New York, NY
06.2014 - 11.2015
- Manage and coordinate equipment lease programs, technical improvements and upgrades in facilities, software and hardware implementation; and provide support and technical expertise for construction and repair projects.
- Develop project plans and coordinate with Senior Management and project participants, review and validate scope of work, and manage schedule of deliverables to meet project expectations. Mitigate risk by contingency planning within set budget and timeline constraints.
- Communicate clearly with executive leadership on progress.
- Assist with implementation of large-scale technology undertakings initiated by internal Shared Service provider.
- Coordinate and assist operations staff with technical day-to-day responsibilities including: iPhone, iPad, loaner laptop deployment; VOIP telecom; video conference setup; WEBEX; multi-function devices; network printers; inventory maintenance; and procurement (hardware and software).
- Collaborate with Procurement and Facilities teams to align strategy and ensure all requests are resolved and communicated in timely manner to internal and external parties.
Department Manager
Barnes & Noble
Clifton, NJ
09.2008 - 08.2013
- Managed and executed daily operations of store in partnership with store manager and management team; execute e-Planner to standard; plan and assign work to optimize payroll budget (SPH); customize, communicate, delegate, perform, and follow up on all tasks as business demands.
- Oversaw daily operations of $1M year Music/DVD department, with staff of 10+.
- Met or exceeded sales goals 4 years in row, maintaining department shrink of 0.90% or less.
- Drove sales by coaching and counseling store team to deliver four core service principles: put book in customer's hand, offer to order, offer Member program, and fast cashiering.
- Delivered positive financial results through efficient execution of initiatives; use financial reports to identify additional sales, local store opportunities and tailor merchandise selection.
- Understood and executed Integrated Store Operations (ISO) standards.
- Coached and communicated with store team about all products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect customers with right solutions or products.
Education
Associate of Arts - Communication Studies
Rockland Community College
Suffern, NY06.1990
Skills
- Project Management
- Microsoft Office
- Customer Service
- Staff Management
- Operation Monitoring
- Vendor Management
LinkedIn Page
www.linkedin.com/in/mark-taaffe
Timeline
Manager, Operations & Facilities
Publicis Re:Sources
01.2019 - Current
Operations Manager
Publicis Media
11.2015 - 01.2019
Operations Project Manager
Zenith Media
06.2014 - 11.2015
Department Manager
Barnes & Noble
09.2008 - 08.2013
Associate of Arts - Communication Studies
Rockland Community College
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